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Mortgage Support Level 2 Apprenticeship
About the role
Interested in a career in Mortgages? Would you like to earn while you learn? Gain a qualification without having to fork out a fortune or rack up a load of debt? We have an exciting new opportunity to join us this September within our Mortgage Support Team.
As a Platinum Investors In People accredited organisation, colleague experience is at the heart of our approach. We believe our Society has a unique purpose and special culture and we are committed to being a great place to work where our colleagues are supported to realise their full potential.
Oh and by the way you are guaranteed a role within the organisation once you have completed your programme. We also don’t just pay a training allowance you will join us on a ‘real living wage’ salary, we believe our colleagues deserve a fair day’s pay for a hard day’s work.
In the Mortgage Support team, you’ll become one the first points of contact for our vulnerable customers. Through inbound and outbound calls, you’ll learn the skills to build a great rapport with our customers, demonstrating excellent listening and understanding skills in a conversational style with no scripts.
As an apprentice will be in time, responsible for a number of mortgage accounts in payment arrears. By getting to know customers individual circumstances, and by utilising the range of forbearance options available, you will find the best way to assist the customer in getting their mortgage account back on track in an affordable way.
Mortgage Support is an engaging and fun environment where your ideas are welcomed, as we strive to improve the way we work and develop the customer experience. If you enjoy a varied day, then this may be the job for you!
Key responsibilities:
- Contacting customers at a time that suits them, to discuss difficulties in paying their mortgage.
- Monitoring accounts for payments and contacting customers if not received by the due date.
- Be able to identify vulnerabilities in the customers you speak to, ensure that the details are correctly recorded, and the customer is signposted for additional help.
- Where necessary, instigate proceedings to commence legal action that could lead to repossession. This is always a last resort after all other avenues have been explored.
You will be working towards a Level 2 Apprenticeship in Credit Control and Collections.
With the support of your manager and mentor, you will have objectives to work towards to make sure you are developing during your time with us. We really want to hear your ideas, so you’ll have lots of opportunity to suggest new and innovative ways of working.
We go beyond the traditional apprenticeship route and offer you the opportunity to learn and experience things beyond your role to support your career development through a team challenge project with our Early Talent community.
About You
You should have a minimum of English and Maths GCSE’s (Grade A*-C/ 4-9). ICT grades are preferable but not essential.
An ability to communicate effectively with others via a range of methods along with first class attention to detail is a must.
Be able to demonstrate basic understanding and usage of a personal computing device with basic IT administration skills.
What’s in it for you?
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
- A 35-hour weekly contract
- 25 days holiday each year plus bank holidays (rising to 30 days with length of service)
- Bonus scheme
- Pension scheme
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
- Hybrid working
About Newcastle Building society
We are the biggest building society in the North East, with more than 1,700 colleagues and 31 branches across the North East, Cumbria, and North Yorkshire. For more than 160 years, we’ve helped people from all walks of life own their homes, save for the future, and received trusted financial advice.
As an organisation owned by our members, we don’t answer to shareholders, and our Purpose of connecting communities with a better financial future guides everything we do.
However, we’re more than just our products and services, we’re dedicated to our communities.
A core part of our Purpose is to make positive changes, build stronger and more vibrant communities. Since 2016, we’ve awarded more than £2.3m in grants and donations from our Community Fund at the Community Foundation serving Tyne & Wear and Northumberland, and our colleagues regularly fundraise and volunteer in their local areas.
We’re also committed to growing the talent in our region.
We work with schools, universities, and partners, such as Newcastle United Foundation and The Prince’s Trust, to help people develop their employability skills, create new opportunities to make a career in financial services more accessible to all.
We’ve also been recognised as being a great place to work where colleagues can be themselves and realise their potential, which is officially recognised by our Platinum Investors in People status.
We recognise the value apprentices bring to the Society. That’s why we’re committed to paying apprentices a ‘Real Living Wage’
Once you’ve completed your apprenticeship programme, you are guaranteed to receive the offer of a permanent position with us.
All of our apprentices will also benefit from being part of our Early Talent community.
In addition to your line manager and team, all of our apprentices will have a robust support network, which includes their peers, mentors, and the wider Early Talent community of undergraduate placement and graduate scheme colleagues.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
