Mortgage Underwriter

About The Role

Contract type: Permanent

Hours: Full-time,35 hours

Location: Head Office, Nottingham (flexible and hybrid working available)

We are excited to announce a brand-new opportunity for a Mortgage Underwriter to join our evolving Mortgage Underwriting team!

Our Underwriting team aim to achieve the highest possible levels of customer satisfaction whilst supporting the Society’s goal to help our customers own their own home. This is a key role supporting our mortgage transformation journey as we build out the mortgage ecosystem to support the delivery of our new strategy.

You will underwrite and sanction mortgage loans whilst providing a consistently effective, compliant and highly professional lending service to all Brokers and customers, both before and after completion.

This is fantastic time to join; you’ll work in a team at the centre of our purpose driven transformation with some exciting opportunities for both personal and professional development. If you are a Mortgage Underwriter who is positive, curious and excited by change this is the perfect role for you!

Here’s a taste of what you’ll be doing –

• Underwrite new and further advancing applications across a mix of lending types efficiently to meet both regulatory and internal standards
• Deliver exceptional customer service to internal and external customers, Brokers and 3rd parties
• Maintain the quality of the overall mortgage book by exercising a mandate in a way that demonstrates strong credit assessment skills
• Demonstrate sound judgement on loan eligibility and policy exception decisions by approving or rejecting applications and documenting via systems clear rationale behind decision making to ensure a good customer outcome
• Engage in cross-functional collaboration to identify areas for improvement and actively participate in initiatives that elevate our collective performance
• Share your ideas, insights, and suggestions openly. We believe in the power of diverse perspectives to drive positive change

What we’re looking for –

• You will be highly organised and able to prioritise alongside being self-motivated
• Enthusiasm and drive to deliver great service ethos internally and externally to support our mortgage strategy
• You will be empathetic and flexible in underwriting decisions where possible, always aiming to deliver the best outcome for the customer and the business
• Relationship building skills are fundamental, building strong internal and external relationships is central to being successful in this role

What we offer -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days) and enhanced family leave
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
• Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders

About Us