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Form of work
SalaryMotor Claims Liability Investigator
Starting salary between £22,000 to £29,700 (depending on hours, skills and experience) plus additional benefits
Our standard full time contracts are for 35 hours per week (with options for part time working).
However, we may also offer the option for a 40 hour contract which has an enhanced salary of up to £29,700
We currently have fantastic opportunities to join Aviva’s Motor Claims Liability Investigation Team! If you enjoy working in a fast-paced environment and feel you have a wealth of customer service experience and drive to achieve excellent outcomes - We would love to hear from you!
A bit about the job
As a Motor Liability Investigator, you will be responsible for gathering all the correct and relevant information, liaising with our customers and parties involved in the claim including our suppliers to achieve the best settlement outcomes for our customers and business. Your success will impact Aviva’s success in the market when it comes to indemnity spend and becoming market leading.
Skills and experience we’re looking for
Possess a persuasive, strong and confident customer service
The ability to work in teams and collaborate with others
Self-motivated to complete investigations, obtain evidence to defend our liability stance, an ability to handle difficult calls with both customers and third parties while working under pressure.
Basic computer, literacy, numeracy skills
Market knowledge of the insurance industry/motor industry (desirable)
What you’ll get for this role
Starting salary between £22,000 to £29,700 (location, skills, experience, and qualifications) plus additional benefits
Generous pension (starting level Aviva contributes 8% when you contribute 2%)
Eligibility for annual performance bonus
Family friendly parental and carer’s leave
25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for Aviva products
Brilliant flexible benefits including electric cars
Aviva Matching Share Plan and Save As You Earn scheme
21 volunteering hours per year
Aviva is for everyone
We are inclusive - we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
