Motor Engineering Repair Coordinator

Motor Engineering Repair Coordinator

Job Market - Motor Repairs / Insurance Claims

Motor Engineering Repair Coordinator - About the role

My client are looking for someone with good working knowledge of Motor Vehicles and modern Motor repair techniques.

You will work within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey.

Motor Engineering Repair Coordinator - Key duties

Manage the repair journey from Instruction to Payment. Ensuring that each stage of the journey is monitored and managed appropriately to prevent delays. (Chasing estimates/ updates on repairs/ ensuring invoices received)

Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing, and recovery charges.

Provide excellent customer service to our clients in relation to their repairs or total loss journey. Communicating directly via phone and email.

Provide prompt payments to our Approved Repairers and to Non- Approved repairers for their services.

Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey and mitigate costs.

Maintain supplier relationships.

Update MIAFTR records and support salvage clearance by removing personalised plates/ finance markers for prompt salvage disposal

Motor Engineering Repair Coordinator - Key requirements

Excellent verbal and written communication skills: polite and professional telephone manner

Tact and assertiveness when dealing with approved repairers/ storage facilities.

Ability to take on increased ownership and responsibility when necessary.

Diary management and proactive file handling.

Ability to set expectations and ensure customers’ expectations are met in accordance with their policy entitlement.

At least 2 years’ experience in a Customer Service role

Good working knowledge of motor vehicle construction and modern repair techniques

Motor Claims knowledge including a basic understanding of insurance principles is desirable.

Good working knowledge of computerised damage estimating systems, including Audatex is desirable.