Company

Resolve Recruitment Services LtdSee more

addressAddressWest Yorkshire, England
type Form of workPermanent, full-time
CategoryDriving & Automotive

Job description

Package: Up to £28875 per annum + overtime + excellent benefits

Role:

Technical Claims Specialist, Hybrid Homeworking - Bradford

Looking to come off the tools...? How about a better work life balance with a hybrid home working role...?

Resolve Recruitment are working with one of the worlds largest vehicle warranty companies. Due to progression/internal movement, our client seek a number of Technical Claims Specialist to work flexibly from home and their Bradford offices once training period has been completed.

Overview:

Dealing with claims and incoming telephone enquiries received from customers, dealerships and the end users and providing a consistently superior customer service levels at all times by meeting or exceeding our customer's expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.

Duties:

  • To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
  • Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
  • Using their technical expertise to make claims decisions.
  • To deliver a consistently superior customer experience, ensuring that we have met all the customer's needs, answered all their questions and that then customer fully understands our decisions.
  • To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.

Required Experience:

  • Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
  • Previous Experience of working in a Motor Vehicle Engineering environment (Essential).
  • Evidence of working in a FCA regulated environment (Desirable but not essential).
  • Able to demonstrate excellent customer service skills (Essential).
  • Evidence of working in a customer focused environment (Desirable but not essential).

Hours & package:

  • Great basic salary of £28,875 per annum
  • Monday to Friday - between 0830 and 1730 - 37.5 hours per week
  • Optional overtime (x1.5) 0900-1230 every Saturday
  • Company pension scheme
  • 4x annual salary life insurance benefit
  • Hybrid homeworking schedule once training has been completed
  • Optional benefits to buy - cycle to work scheme, holidays to buy scheme, gym flex and PMI health care
Refer code: 2849764. Resolve Recruitment Services Ltd - The previous day - 2024-02-22 02:47

Resolve Recruitment Services Ltd

West Yorkshire, England
Popular Motor Vehicle Mechanic jobs in top cities
Jobs feed

Inventory Manager

Devonshire Appointments

Ashton-Under-Lyne, Greater Manchester

£65,000 - £70,000/annum

Distribution Vehicle Planner

Manpower Uk Ltd

Immingham, Lincolnshire

£13.97/hour

Warehouse Operative

Job&Talent

Stafford, Staffordshire

£11.44/hour Paid breaks after 13 weeks

Customer Service Operations Co-ordinator

Pertemps Northampton

Northampton, Northamptonshire

£28,000 - £30,000/annum

Warehouse Nights

Fresh Talent Solutions

Churchover, Warwickshire

£12.75 - £13.25/hour

Business Development Manager - Construction and Infrastructure Projects

Nationwide Platforms

Warrington, Cheshire

Distribution | Management Accountant

Guidant Global

Reading, Berkshire

£180 - £200/day

Distribution Manager

Carl Dylan Resourcing Ltd

Manchester, Greater Manchester

£55,000 - £60,000/annum + Package

Branch Manager – Security, CCTV & Lighting

Mitchell Maguire

Greater Manchester, England

£35,000 - £40,000/annum OTE £45,000 - £50,000

Sales Manager

Mulberry Recruitment

Ascot, Berkshire

Share jobs with friends

Related jobs

Motor Mechanics And Vehicle Technicians Needed

Motor Mechanics and Vehicle Technicians Needed

Resolve Recruitment Services Ltd

£25000 - £28875 per annum + pension plus extensive other benefits

Bradford, West Yorkshire

4 months ago - seen