AddressCover Manager - Central London (Cricklewood and Camden)
Our benefits include 20 days holiday allowance, Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, life assurance twice your annual salary, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed!
We’re not your average tool hire company. We’re innovative and pioneering – revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers.
We have over 100 Merchants and are opening more sites throughout 2024!
If you’re unsure on the industry, don’t worry as we will teach you everything you need to know and so much more.
The Role of a Merchant Cover Manager
As a Merchant Manager in our Cricklewood and Camden branches, you'll be covering our concession area independently, where you’ll develop strong customer relationships in your store offering hire solutions with an array of top-tier products and equipment across all building service sectors. You'll also be supporting with booking in deliveries and moving and testing equipment before and after hire (full training will be provided).
If you’re looking to join a forward-thinking culture, we want you to be part of the exciting journey with us.
What do you need to succeed as a Merchant Cover Manager?
- Friendly telephone manner
- Committed to delivering exceptional customer service and eager to assist
- Proficient in meeting and exceeding performance targets and Key Performance Indicators (KPIs)
- Proactive and positive outlook, consistently seeking solutions
- Enthusiastic about continuous learning and expanding product expertise
- Demonstrates effective leadership abilities
- Holds a valid driver's license (You will need to operate a van.)
What does the Merchant Cover Manager role involve?
- Covering multiple sites, you will drive the strategy at a regional level, ensuring revenue growth, profitability and customer loyalty!
- You will execute sales plans, raising new orders and developing customer pipelines
- You'll champion all services promoting cross selling opportunity
- You will drive commerciality and local business building plans within the sites to review KPI performance and create supporting action where required
- You will act commercially, explore new opportunities, income streams and routes to market! Spotting sales opportunities at every step!
- You will be involved in operational elements such as stock level checks and performing admin controls for your stores!
- You will promote a customer-centric culture - our customers are at the heart of everything we do
- You will also provide strong leadership to your team, engaging your colleagues to ensure high performance culture
Whilst at the Branch of Excellence, you will be striving for success – and we are here to support you with that! We offer bespoke training courses that will develop your skillset and will provide you with all the tools to be thrive here at HSS.
Similar Working Pattern:
Monday to Friday 7:30am until 16:30pm Saturday 8:00am until 12:00pm
(with an accumulative extra day off every two weeks).
At HSS, we celebrate diversity and inclusivity. We understand that statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless of if you feel your experience is not an exact match.
We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.
Job Type: Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- This role involves lone working. Please confirm you're happy to proceed.
- This role involves moving, lifting and testing equipment - you will be fully trained on this. Please confirm you're happy to proceed.
Licence/Certification:
- Full UK Drivers' License (required)
Work authorisation:
- United Kingdom (required)
Work Location: On the road
