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SalaryJob Title: German Speaking – Customer Experience Consultant
(German and English Speaking)
Salary: £22,000 Per annum + bonus (£26,800 OTE)
Location: Ringwood/London.
Hours: 40 paid hours per week.
Shifts: 40 paid hours per week. A rota is supplied every month with
your working hours. Shifts between 8.00am and 8.00pm
Monday to Saturday.
Our company ‘Create a better world of lottery!’- One that’s thrilling, fun and packed with life-changing moments. We are regulated in multiple jurisdictions across the globe, with offices in London, Madrid and Hamburg. This company is an exciting campaign which helps power the world of lotteries and brokers tickets for customers in Germany.We are
working on a number of global expansion projects. Not only do we create winning and life changing experiences for their customers, we also work with some of the biggest charities in the world including Unicef, Marie Keating Foundation, Sportsaid, SUFRA, and HEET.
Main Purpose of Role
To manage all incoming customer service calls, emails and live chats.
Skills Requirements
Excellent telephone manner
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Previous call centre/back office experience (desirable)
Why work for us?
A fun and sociable team environment working culture
50% discount with More-bus for monthly and quarterly tickets (Easy connections in and around
Bournemouth and Salisbury to Ringwood.)
Pension Scheme with Standard Life
Aviva Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000
sites globally)
Involvement with local charities and fund raising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £1000
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Free car parking
Weekly dress down day
Cycle to work scheme
Tech scheme
Position in Organisation
The Multilingual Customer Experience Consultant will report directly into the Customer Experience
Team Manager and will have various support from colleagues nearby which will always be on hand.
Database, Systems and Training
Full training will be provided and will include on-going training throughout your employment
as and when required.
Opportunity for Growth
The suitable candidate will be welcomed into the team where they will work alongside established,
skilled consultants to help ‘raise the bar’ in terms of Customer Experience.
Across the campaign the team will have SMART objectives. These will be communicated by the
manager (on behalf of the client).
Growth and development are encouraged and supported and over time the team member will have
the opportunity to progress their role and take on additional duties.
Key Accountabilities
To answer the phone promptly and professionally when required.
To respond to emails and live chat promptly and professionally.
To work closely with the Team Leader to ensure client expectations are met.
To present our clients in a professional manner at all times, whether in person, by phone
or in writing.
To continually look for ways to improve performance.
To be well organised, professional and reliable.
To work flexibly between the hours of 8am and 8pm, Monday – Saturday.
To demonstrate a willingness to learn and have fun at work!
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
