Nat Compliance Administration Officer

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
National Compliance Administration Officer
Worcester based with a balance of home and office working
£22,375
- £23,553 per year
35 hours per week – Monday to Friday, 9:00am – 17:00pm
We have a position available for a National Compliance Administration Officer to join our National Compliance team, based in Worcester. You will be responsible for providing efficient and comprehensive support and administrative services to the Compliance team. A full training programme will be offered with development opportunities available to grow as a professional within Sanctuary.
The role of National Compliance Administration Officer will include:
- Maintaining national compliance contracts ensuring targets are met and compliance servicing is carried out within set timescales
- Supporting the regional teams by ensuring accurate and timely information is collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
- Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors
- Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
- Assisting with the arranging of meetings including information preparation, minute taking and follow up administration and ensuring an effective record keeping
Skills and experiences:
- NVQ3 in relevant area (e.g. business administration, customer service) is desirable
- Some experience of producing and analysing quality statistical information
- Recent experience of undertaking a similar role is desirable
- Good organisational and planning skills
- Proven experience of working to deadlines and prioritising workloads
- Strong communication, interpersonal and customer care skills
- Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
- Basic knowledge of SAP housing management system or similar desirable
About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values
- working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £22,375 per annum (rising to £23,553 per annum after 12 months, subject to satisfactory performance)
To view the job profile, please click here
Closing Date: 11 February 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme