National Account Support Executive (German Speaking)

Job role:           National Account Support Executive (German speaking)
 
Location:          Blackburn (hybrid working opportunity)
 
Salary:              circa £28,000 to £29,500 (Depending on skills and experience)

Hours:              Flexible working hours Monday to Friday between 08:00 and 18:00

Centric Talent are currently recruiting for a Sales Support Executive (German speaking) for our client, who since 2008, have been transforming the lives of thousands of smokers and vapers with their amazing combination of e-liquids, devices and of course their expert team.

They are currently looking to strengthen their team with a new Sales Support Executive who is fluent in German both spoken and written. The role is based in Blackburn, after training, the role will offer a hybrid working pattern being required to attend the office 3 days per week and 2 day working from home.

This is a dynamic role working within the National Accounts Team to support GmbH customers operationally on a daily basis, ensuring all operational tasks are completed to agreed timescales.

Benefits of working for our client as a Sales Support Executive: 

This is a superb company to work for, and some of these include: 

- Employee Discount
- Employee Assistance Programme
- Access to Instant Savings vouchers
- Access to the Head Office in-house Gym
- Quarterly Recognition Awards
- Flexible working hours between 08:00 and 18:00
- Christmas Raffle (some excellent prizes that include new mobile phones, tablets, cash prizes from £250 to £1,000, Holiday Vouchers - it's quite an extravaganza!)
- Holiday Buy and Sell Scheme
- Generous Holiday allowance rising to 27 days plus Bank Holidays (rules apply)     

Summary of position

A dynamic role working within the National Accounts Team to support our GmbH customers operationally on a daily basis, ensuring all operational tasks are completed to agreed timescales.

Roles & Responsibilitie

- Complete order management, focusing on order processing, inputting and tracking orders to the point of delivery.

- Maintaining accurate customer records, ensuring internal systems and databases are kept up
to date at all times. - Clear, concise, and professional customer communication, both written and oral.

- Monitoring e-mails & managing both personal and department specific inboxes ensuring
responses are made within set SLA’s. - Inbound and outbound calls.

- General administration duties including maintaining and updating logs, databases, trackers
and spreadsheets, ensuring that information is kept up to date. - Sales reports generated from sales data received and data pulled from our internal systems.
- Building and maintaining good working relationships with both your colleagues & customers.
- Dealing with our carriers on queries, collections, missing parcels and proof of deliveries.

- To support the wider business with projects and ad hoc requests that aid growth in line with
our company vision and strategy.
- Supporting our Field Merchandising team with queries, additional orders, returns and POS
requirements. - Completing any additional general administration duties that the business may require.

Person Specification

- Fluent in written and spoken German (essential)
- Team player, able to prioritise tasks (essential)
- Previous experience in an Administration role with excellent organisation skills (essential)
- Experience in SAP, Magento (Drupal, Salesforce, etc) (desirable)
- Competent in Microsoft excel, word and Outlook.(essential)
- Customer service focussed attitude. (essential)
- Problem solving skills to resolve customer queries / enquiries (essential)

If you feel you have the relevant experience, then we’d love to hear from you, apply today!