NEC Housing Applications Specialist

Job Title: NEC Housing Applications Specialist
Location: Southwark, SE1 (Office based)
Contract Type: ongoing temporary
Weekly Hours: full time - Monday - Friday. 5 days per week
Start Date: ASAP

Day Rate: Negotiable

Position Overview: As an NEC Housing Applications Specialist, you will play a pivotal role in providing expert technical knowledge and support for the NEC-Housing system. Your responsibilities will include managing incidents, service requests, and contributing to continuous improvement initiatives.
Key Responsibilities:

1. Technical Expertise:
   • Provide expert technical knowledge to drive positive changes in the NEC-Housing housing system.
   • Possess strong PL/SQL skills for efficient data management and application enhancement.
2. Incident Management:
   • Daily management of incidents and service requests using the Cherwell ticketing system.
   • Prioritize and manage backlog of incidents and service requests effectively.
3. Financial Processes:
   • Handle Service Charges Final Account processes.
   • Hands-on experience with year-end processes for rents and service charge estimates.
4. Communication Suites Upgrade:
   • Convert the current DTI to NEC Communication Suites for improved functionality.
5. Continuous Improvement:
   • Actively contribute to the continuous improvement of NEC-Housing processes and systems.
6. Job Scheduling and Execution:
   • Schedule and run jobs efficiently to ensure optimal system performance.
7. Weekend Maintenance:
   • Perform weekend maintenance of the NEC-Housing application when necessary.
8. Project Support:
   • Facilitate the implementation of technical solutions for all project work related to NEC-Housing application.
   • Design solutions for NEC-Housing functionality.
9. Consultancy and Collaboration:
   • Provide specialist consultancy to internal and external stakeholders on day-to-day issues and projects.
   • Collaborate on application upgrades and new functionality implementations.
10. Agile Approach:
    • Embrace an agile approach to work, demonstrating adaptability and a self-starting attitude.

Qualifications and Skills:

• Proven experience in NEC-Housing or equivalent housing systems.
• Strong PL/SQL skills.
• Experience in incident management using ticketing systems, preferably Cherwell.
• Hands-on experience with financial processes, including Service Charges Final Account.
• Familiarity with year-end processes for rents and service charge estimates.
• Expertise in communication suites conversion.
• Continuous improvement mindset.
• Ability to schedule and run jobs efficiently.
• Availability for weekend maintenance when required.
• Excellent communication and collaboration skills.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk