Neighbourhood Advisor

Join Our Team as a Neighbourhood Advisor
At B3Living, we're dedicated to making housing accessible for those left behind by the market. Our mission? To create lasting, positive change in the housing crisis for both our customers and communities. With a presence in Broxbourne and across southeast Hertfordshire, we currently support over 12,000 individuals in 5,000 homes.
The Role
We're seeking a Neighbourhood Advisor to join our team on a full-time, permanent basis (37 hours per week). In this crucial role, you'll take charge of addressing tenancy management such as tenancy sign-ups, enforcement, anti-social behaviour and serving notices when required. You'll ensure our customers' safety, document cases, and maintain compliance with our policies.
Your focus on exceptional customer service will drive you to offer tailored support, empowering our customers to sustain their tenancies and help our communities thrive.
To excel as a Neighbourhood Advisor, you should possess:
- Prior experience in a customer service or customer-facing role across any industry.
- Strong teamwork skills to resolve challenging cases collaboratively.
- A knack for personalising services to meet diverse customer needs.
- Effective management and prioritisation of caseloads to ensure timely resolutions.
- Excellent verbal and written communication skills.
- Proficiency in MS Office.
- GCSEs (or equivalent) at grade A* - C.
- A valid driving license and access to your own vehicle.
Experience in tenancy management, particularly within a social housing organisation, is advantageous. Please note that a DBS check is mandatory for this role.
Why Join Us?
Apart from a competitive salary (circa £33,594 per annum, depending on experience), we offer a range of benefits:
- 27 days' holiday annually plus bank and public holidays.
- Pension scheme.
- Cross-organisational bonus plan.
- Personal development opportunities.
- Flexible working policy.
- Volunteering, emergency, and parental leave options.
- Disability confident employer status.
- Private medical insurance, flu jabs, employee assistance program, and paid sick leave.
- Life assurance.
If you're a customer service professional ready to take the next career leap into this engaging role with a leading regional organisation, don't hesitate—apply today!
Note: This role might also be referred to Housing Officer, Neighbourhood Response Officer
All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), people with disabilities and people from ethnically diverse backgrounds.
So, if you can help to build better communities as a Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.