Neighbourhood And Asb Manager

Neighbourhood and ASB Manager
Hoddesdon, Hertfordshire
About Us
We're B3Living, a social business that helps people who are priced out of the housing market to find a home.
Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
You'll find us working in Broxbourne and across southeast Hertfordshire, where we have 5,000 homes supporting more than 12,000 people.
We are now looking for a Neighbourhood and ASB (Anti-Social Behaviour) Manager to join our team on a full-time, permanent basis.
The Benefits
- Salary of £43,659 - £48,510 per annum
- 27 days’ holiday per year plus bank and public holidays (pro rata)
- Pension
- Cross organisational bonus scheme
- Personal development plan
- Option to buy and sell up to five days’ leave per year
- Flexible working policy
- Volunteering, emergency and parental leave options are available
- Disability confident employer
- Subsidised private medical insurance, flu jabs, employee assistance programme and paid sick leave
- Life assurance
This is a fantastic opportunity for a housing professional with an excellent grasp of the legal aspects of housing and a great leadership style to join our committed organisation.
Your experience and skillset will play a vital role in ensuring that we provide optimal service to our residents, enabling stronger and safer communities where they can feel proud to live.
So, if you’re ready to join us in our mission to create better futures and make a meaningful impact in the lives of local communities, then apply today!
The Role
As a Neighbourhood and ASB Manager, you will coach a team of Neighbourhood & ASB Advisors to provide an excellent, customer-focused housing management service.
Managing complex and serious ASB cases, you will oversee legal action and provide support to the Neighbourhood Advisors as they manage enforcement action, dealing with all breaches of tenancy, such as nuisance, fraud and anti-social behaviour cases.
You will champion change within the team, reviewing processes to ensure that the front-line service is delivered efficiently and in line with best practice within legislation, and developed in a way that demonstrates ongoing service improvement.
Additionally, you will:
- Manage and support your team and assist in recruitment
- Champion excellent customer service
- Obtain civil injunctions, criminal behaviour orders and premises closure orders
- Use customer insight data to develop community plans
- Investigate and respond to all reports of serious antisocial behaviour
About You
To be considered as a Neighbourhood and ASB Manager, you will need:
- Experience of preparing court paperwork and attending court for tenancy enforcement
- Experience working with vulnerable people and people with complex needs
- Excellent knowledge of housing law (specifically tenancy law & ASB legislation)
- An understanding of tenancy enforcement measures
- People management and leadership skills
- Coaching skills
- A full, valid driving licence and access to your own vehicle
You will also be required to have an enhanced criminal record (DBS) check, which we will pay for.
The closing date for this role is 3rd June 2024.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.
Other organisations may call this role Housing Manager, Anti-Social Behaviour Manager, ASB Manager, Neighbourhood ASB Manager, Social Housing Manager, Tenancy Manager, or Neighbourhood Co-ordination Team Lead.
All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), people with disabilities and people from ethnically diverse backgrounds.
So, if you’re seeking a new and engaging role as a Neighbourhood and ASB Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.