Neighbourhood Housing Officer

Job ref: Job Title: Neighbourhood Housing Officer - Maternity CoverLocation: West Dunbartonshire Hours: Part-time -17.5 hours per weekDays: 2.5 days per week - job shareSalary: £17,640 - £20,709 per annum Closing Date: Sunday 21st January 2024 at midnightInterview Date: Week commencing 29th January 2024
This is a hybrid role that will allow autonomy and flexibility with home working and office working at our Cordale office location.
Come and join us!
Caledonia Housing Group - Housing Association of the Year award and Social Housing Developer of the Year 2021.
Caledonia Housing Association has the vision of providing “Homes and Services that make life better” and have ambitious goals to revolutionise the customer service they provide. Meanwhile, an innovative ‘Agile for Everyone’ strategy supports this, placing customer’s needs at the heart of everything they do while challenging the boundaries of how Caledonia deliver services, offering flexibility, and supporting the wellbeing needs of their people.
Caledonia operate across 8 local authorities and manage over 5,000 affordable homes and offer services to in excess of 2,000 private owners. Caledonia have a strong social purpose and are committed to tackling inequality and housing needs across the Highlands, Tayside, Perthshire and Dunbartonshire.
Benefits
As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits including:• Ongoing investment in your personal development with access to internal and external training qualifications• Annual Leave entitlement starting at 33 days per year (increases with length of service)• We promote work-life balance and operate a flexi-time system• Generous contributory pension scheme• Health benefit of up to £300 per year which includes a gym membership, fitness equipment or health insurance• Wellbeing services offering support and confidential advice for you when you most need it including counselling and in-house mental health first aiders• Volunteering opportunities
As an inclusive employer, we’re open to having a conversation with you about flexible working.
About the Role
We have an exciting opportunity for an enthusiastic and motivated Neighbourhood Housing Officer to join the business to add value to the Associations busy Customer Services Department. You will be responsible for managing one of our Housing Hubs within the West Dunbartonshire area delivering our generic housing service activities, whilst supporting other neighbourhoods as required. You will have had experience of working within a fast paced and complex housing environment delivering housing management frontline services to a diverse range of customers. You will be committed to achieving positive service outcomes and for delivering an excellent customer experience. If you are committed to delivering first class levels of customer service and support, are proactive as well as positive, are a true team player and have a "can do" approach, then we would like to hear from you!
A full UK driving licence and access to own vehicle is essential for this role.
Part time maternity contract until end of November 2024, with the option to go full time from May 2024 which would extend the contract by a further 9 months.
If you would like to be part of a supportive and flexible work environment, while being part of an organisation committed to making a difference please click on the ‘Apply’ link or visit the ‘Join Us’ section of our website www.caledoniaha.co.ukA registered charity no: SCO 13988. Caledonia strives to be an equal opportunities employer and welcomes applications from all sections of the community. A Registered Scottish Charity No SCO13988.