Neighbourhood Officer

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We’re recruiting for a Neighbourhood Officer based in North Hampshire. This is a 12-month fixed term position, working 37 hours a week. Although you’ll be contractually based in Basingstoke, this is a remote working role, so you’ll mostly be out & about within the community in your designated patch.
Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A generous contributory pension
• Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
• Discounts portal to save money on various products and services, including holidays, shopping and cinema
• Countless professional development opportunities
• Private medical insurance
• Electric car scheme
• A real sense of work/life balance where we promote smart working and an agile culture.

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Here’s the facts about the role:*

As a Neighbourhood Officer, you’ll be main contact for your customers within your patch. As their go-to person, they can talk to you about a range of matters in relation to their lease/tenancy conditions, health and safety issues, rent/service charges, repairs and more.
The overall aim of this role is to help create attractive, safe and sustainable communities for our customers to live in. As part of this, you’ll make sure we offer them good quality and ‘value for money’ services. You’ll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. You’ll also recognise when you’ll need to make referrals to the tenancy support team, so that things are put in place for customers to keep & maintain their tenancies.
We’re looking for someone who has a strong customer focus who can confidently handle challenging customers and anti-social behaviour. Resilience, assertiveness and the ability to work under pressure are important in this role. You’ll have demonstrable experience of working with the general public face to face, or in a public services environment. If you have knowledge (and experience) in housing management/law then that’s a bonus. Though we’re really keen to encourage people from a variety of backgrounds who can apply a range of transferable skills. And a fresh approach to how we deliver a great customer experience. You’ll need to have a full current driving licence with access to a vehicle. But don’t worry - mileage for part of your travel will be reimbursed each month so you’ll not be out of pocket.
Offer of employment is subject to a satisfactory DBS check.
Interviews are due to take place 11th & 12th April

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year.
This is summed up in our vision “More homes, bright futures”.

Job Types: Full-time, Contract
Contract length: 12 months

Salary: £37,742.00 per year

Work Location: In person