Neighbourhood Officer - St Helens

We are extremely excited to launch our new Neighbourhood Housing Management Model across our operating areas of Liverpool, Warrington, and St Helens. This model has been devised to enhance the way our services are delivered and to ensure we are more responsive to tenants needs through spending more time in our Torus neighbourhoods. To achieve this, we are investing significant investment and additional resources in our Neighbourhoods team with the aim of creating more manageable patch sizes and restoring the personal link between tenants and their Neighbourhood Officer.

We therefore have a range of exciting opportunities within our Neighbourhoods team and are welcoming applications from candidates who want to be part of a professional team, committed to providing excellent housing management services and putting tenants at the heart of what we do.

We have a number of opportunities for Neighbourhood Housing Officer roles in each of our three operating areas managing an average path size of 650 properties.

Neighbourhood Housing Officers will be our presence in the neighbourhoods they manage, providing an effective and efficient tenancy and estate management service with support from the enforcement team they will ensure that tenants meet their contractual obligations and that neighbourhoods are as safe, clean, and attractive as possible.

Acting as an ambassador for Torus building relationships with our tenants and a range of different agencies is a key part of all this role with the aim of delivering exceptional housing management services.

You will be responsible for carrying out a range of duties including viewings, tenancy audits, exchanges, pre termination visits, block inspections, abandoned dwellings and pursuing no access. Management of low level ASB, unauthorised occupation, neighbour disputes, and environmental issues such as fly tipping, untidy gardens and enforcement of tenancy conditions are just a flavour of tasks that will keep your days busy and varied.

Reporting to a Neighbourhood Housing Team Leader you will be responsible for meeting key performance targets.

We are seeking applicants that are highly motivated, can work effectively as part of a team and can deliver excellent outcomes in a fast-paced environment. Sound practical experience of delivering housing management would be an advantage, however as part of the launch of our new model we will be offering an exciting training and development programme. We are therefore keen to welcome applications from individuals who do not meet all the essential criteria in the person specification but who demonstrate strong potential, have transferable skills and experience and are eager to learn.

If you share or vision and values, want to play a key role in growing stronger communities and are passionate about making a difference to people’s lives we want to hear from you.

This is an important role in which you will:

• Be responsible for performance and tenancy management on your designated patch.

• Carry out accompanied viewings and liaise with the Allocations Team to ensure demand for properties on your patch and support the sustainment of tenancies.

• Participate in multi-agency meetings, working groups and other meetings to deliver required outcomes.

• To oversee your neighbourhood and proactively address any issues that would affect demand and costs, liaising with the wider Torus Group as appropriate.

To be successful in this role you will:

• Experience of managing housing stock or delivering a service to clients.

• Knowledge of housing legislation

• The ability to negotiate with and influence partners and stakeholders to gain shared business aims.

• The skills to manage relationships with tenants including challenging non-compliance.

• A proactive, professional, commercial and resilient approach, able to work well at pace and produce innovative solutions.

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.

In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.

PLEASE NOTE:

If you are successful at the shortlisting stage and are invited to interview, we will request that you bring along copies of all qualifications and certificates that are essential for the role

• PLEASE NOTE:

• Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

• Right to work verification

• Qualification certificate check

• 2x Completed references

• OH Health Questionnaire – Fit For Work

• DBS check (if required for role)

• Completion of all new starter documentation including signed T&C’s

Happy to Talk Flexible Working

Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks.

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status – because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER