Neighbourhood Repairs Clerk

We are seeking a dynamic and organized Neighbourhood Repairs Clerk to join our team, overseeing the planning of repairs for approximately 28,000 properties in our community. As a crucial member of our organization, you will be responsible for general administration tasks, ensuring a high level of customer service, monitoring key performance indicators (KPIs), and efficiently handling calls from stakeholders.

• Coordinate and plan repairs for a large number of properties, ensuring timely and efficient resolution of issues.
• Manage administrative tasks related to repairs, including documentation, data entry, and record-keeping.  
• Provide exceptional customer service to residents, addressing inquiries, and concerns with professionalism and efficiency.
• Handle incoming calls from various stakeholders, including residents, contractors, and internal departments, maintaining clear and effective communication.
• Monitor and track key performance indicators to assess the effectiveness of repair processes and identify areas for improvement.

Requirements

• Previous experience in administration or a similar role.
• Strong organizational skills with the ability to manage a high volume of tasks.
• Excellent communication skills, both written and verbal. Customer service-oriented mindset.
• Ability to work collaboratively with internal and external stakeholders.
• The ability to record accurate details and use our IT systems is essential,

If you are a proactive individual with a keen eye for detail and a passion for delivering excellent customer service, we invite you to apply. Join our team and play a crucial role in enhancing the living experience for our community members.

Qualifications

GCSE Grade C or above in English and Mathematics or equivalent.

Hours

37 hours per week.

Our opening hours of the are 8.00am to 8.00pm Monday to Friday

For an informal discussion, please contact Isabel Cole or Alex Isherwood Email Isabel_cole@sandwell.gov.uk / Alex_isherwood@sandwell.gov.uk

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

To apply please download the application and return to:

Hrresourcing_applications@sandwell.gov.uk

Supporting Documents for Neighbourhood Repairs Clerk

• Download Application Form

  (DOC)

• Download SAND8322 - Job Description.pdf

  (PDF)

• Download SAND8322 - Personnel Specification.pdf

  (PDF)

• Download Information for Applicants

  (PDF)

To apply please click the Apply Now link below.