Address
Salary Salary: £31,991 to £37,158 per annum
Hours: 36 hours per week
Contract Type: 1 x Permanent & 1 x Secondment/FTC until December 2024
We’re looking for two confident, customer focused Neighbourhood Response Officers to be based at our Norwich office and carry out neighbourhood management of properties in the East region.
Assisting centrally based teams by completing customer visits, viewing and sign up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.
What you’ll be doing
Working collaboratively with other teams, external agencies and residents, you’ll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You’ll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.
What you’ll need
We’re looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you’ll enjoy working with people in the community. You’ll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone. You’ll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions.
What you can expect from us
Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.
As standard we offer;-
- Competitive salaries that are benchmarked regularly against current market rates
- Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.
- A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
- Matched pension contributions of up to 7.5% of your salary with generous life assurance
- Flexible and agile working for the majority of our employees.
Other perks
- Company Bonus Scheme
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family
- Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.
If this sounds like an opportunity you’d be interested in, we look forward to hearing from you.
Closing Date: Thursday 25th January 2024 at midnight
For further details on this vacancy and to download the role profile
NRO
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
Applicants must be able to travel across regions as required.
This post is subject to Basic Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
