AddressWho We Are:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Network Engineer required to join us here at VML Enterprise Solutions
The opportunity:
You will join one of our high-profile client's support teams and will fully embed yourself within their support function. You will run the day-to-day service incidents including changes across BAU/Maintenance and will engage with other support teams to help troubleshoot support issues.
This role will require you to be client-side in Somerset 2-3 times a week. The ability to travel to the client's site 2-3 times a week is essential.
What you'll be doing:
- Manage the design/updates, and implementation of data centre network operations
- Routing, switching, Wi-Fi and firewall support for HQ and all retail stores.
- Troubleshooting Wi-Fi, firewall and general connectivity support requests from staff.
- Planning and implementing changes.
- Performing scheduled maintenance across the network stack (patches/updates).
- Troubleshooting support requests for network authentication.
- Planning, procuring, and implementing new retail store connectivity.
- Creating and maintaining thorough documentation.
- Supporting the deployment of VoIP to all retail stores.
- Provide escalation support out of hours for emergencies.
What we want from you:
In depth broad experience across the following technologies:
- Cisco – Core network
- Meraki – Edge Network & Wi-Fi
- Aruba – Authentication (ClearPass)
- F5 – Load balancing
- Checkpoint – HQ and Cloud Firewall
- Experience working in a support environment
- Experience troubleshooting/configuring and installing various network devices
- Experience performing network maintenance/upgrades and security configurations
- Excellent problem solver
- Experience delivering to SLAs and deadlines
- Experience with routing and switching (Cisco)
- Able to work under pressure
- Strong Communication skills, able to speak to a wide range of audiences (technical and none technical)
If you know some of this, even better:
- Prior experience in a retail environment.
What we can offer you:
Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
AT VML Enterprise Solutions
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
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