Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Key responsibilities
- One of the “go to” people for anything related to the systems you’re implementing, improving and supporting
- Build strong relationships with other teams and users to identify and understand requirements and improvements that can be made
- Take and share ownership of new technical developments in your area
- Own the way escalated technical problems are dealt with and to liaise with third parties to sort out incidents and technical problems
- Take ownership of new system development
- You’ll be delivering upgrades and improvements in your area
- Write and maintain technical documents for the technology and systems in your area – you’ll need to update these regularly in line with our agreed standards
- Identify areas of improvement in the technology in your area by analysing information and thinking about the impact for the customer – you’ll also research the latest relevant technologies and products in the market, helping senior colleagues make crucial decisions
- Become our hands-on expert in the way technology services are put together in your area – by working closely with your team and wider infrastructure department
- Strong experience working as a Network Engineer, able to demonstrate the ability to deliver a mixture of implementation, maintenance and operational support for our technologies & systems
- Strong experience working in a technical team where you’ve been resolving technical problems and delivering upgrades and improvements
- Defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support
- Writing and maintaining design, installation and configuration documentation. Using your technical knowledge and advanced troubleshooting skills to resolve complicated technical problems
- Accredited with the Cisco CCNP Enterprise or Security or having equivalent experience
- Experience of deploying, configuring and maintaining Cisco routing and switching platforms, including Cisco SD-WAN, Catalyst 9000 switches, Nexus data centre switches and Cisco wireless products
- Excellent knowledge of IP routing technologies for Campus, Data Centre and WAN Edge (OSPF and MP-BGP routing protocols, BGP EVPN and OMP)
- Overlay and VPN Technologies (VXLAN, IPSec and MPLS)
- Maintaining, configuring and administering Palo Alto Networks firewalls and Panorama security policies
- Experience with Cisco AnyConnect security solution, including supplicant & VPN client software and ASAv headends
- Maintaining and configuring F5 BIG-IP LTM and DNS modules for load balancing, along with BIG-IQ management system
- Maintaining and configuring Cisco ISE, along with experience in NAC security policy management and a good working knowledge of 802.1x
- Designing, deploying and managing Azure cloud IaaS network, security and compute technologies (VNets, networks, load balancers, route-servers, NVA’s, NSG’s etc)
- Appreciation, exposure or operating experience of infrastructure as code / automation and scripting or similar management tools
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24 / 7 (London office only)
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations
- Our Coventry office is 2 minutes’ walk from the main station
- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
- LinkedIn: Financial Ombudsman Service
- Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us