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SalaryJob Title:Network Officer
Reports to: Network Manager / Commercial Manager
Location: Operating Company
Key Accountabilities
- Finding solutions for service related issues and new initiatives and developments
- Monitor service reliability and suggest solutions
- Prepare timetables and documentation for services registrations
- Ensure that schedules are created in line with registered services
- Compile duties and rosters within both legal and locally agreed constraints
- Negotiate changes with local trade union representatives
- Implement changes in a timely manner
- Maintain strong links with other internal stakeholders, encouraging their input to highlight problem areas and informing them of changes being made
- Maintain strong links with the Commercial Analyst to assist with service changes affecting the ticketing systems
- Ensure that all data exports are updated in a timely manner
- Assist with the preparation of tender bids for submission
- Other duties commensurate with the role as may be deemed appropriate by your line manager
Skills, Experience and Qualifications RequiredExcellent customer service focus
- Ability to analyse and interpret data
- Highly numerate
- Experienced in scheduling duties and creating rosters
- Financial understanding
- Commercial awareness
- Understanding of scheduling
- Excellent communication skills
- First class knowledge of the local network
- In-depth knowledge and understanding of the road traffic act and driver hours' legislation
- Strong influencing and negotiation skills
- Advocate of FirstGroup values and associated behaviours
Company Responsibilities
- Adhere to all FirstGroup policies and procedures
- Undertake any training and development activities at the request of the line manager
Health, Safety and Environmental Responsibilities
- Champion behavioural change through BeSafe
- At all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation
- Ensure that risk assessments are carried out for areas and activities under the role holder'scontrol, that appropriate control measures are implemented and the recommendations are communicated to all of those who may be at risk
- Report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken
- Promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and to promote a positive attitude to safety through personal leadership
- Support the Company's environmental campaigns and be aware of FirstGroup annual environmental targets
Rewards & Benefits
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Please apply now. We look forward to receiving your application.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
