Network operational excellence Lead

Position Title: Network Services Technical Support Manager
Job Description: AXA CONTEXT
As an in-house provider, AXA GO Group Technology Operations is responsible for:
- Providing and managing a high-performance workplace for all AXA employees
- Delivering application services to Chief Information Officers (CIOs) and their IT teams to support AXA’s business
- Managing the IT foundation of all our partners, with the delivery of global infrastructure services
- Serving as the first line of defense in IT, security, and risk management
- Contributing to positioning IT within the AXA Group as a key player in reducing our carbon footprint
AXA NETWORK PRODUCTS
AXA GO Network Products is responsible for delivering network services to all AXA employees and end customers worldwide, with a target of providing 24/7 support hours from various locations, leveraging local expertise.
Main Mission:
This position will be responsible for the technical support of the transversal activities of all Network services provided to the AXA regions and AXA entities, including those services that are provided by third parties.
Key Responsibilities:
- Provide technical expertise for all transversal services in Network Global Products
- Work in partnership with other Transversal leads for compliance, patching, and audit topics
- Support and advise the Network Global Products in transversal technical topics such as compliance, audit, and patching
- Ensure all patching processes are followed by Product Teams
- Setup and maintain the vulnerability response module in ServiceNow
- Ensure all baselines for Security Compliance are reviewed and agreed with the product teams and Security
- Work with Security on the management of the scanning for compliance and vulnerability management
- Ensure the services delivered meet the global requirements and standards
- Build and maintain strong business relationships at a strategic level with key stakeholders
Job Dimensions:
- Full-time position requiring normal business hours. In exceptional circumstances, may require some non-business hours in the event of emergencies and/or executive management escalation
- Peer locations include all global AXA sites; some business travel could be expected