Network Service Administrator

Stevenage
MBDA is a leading defence organisation.We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
Salary: Circa £50,000 depending on experience
What we can offer you:

• Company bonus of up to £2,500 (based on company performance and will vary year to year)
• Pension of maximum total (employer and employee) contribution of up to 14%
• Paid overtime
• Up to 15 additional days flexi leave
• Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments.
• Fantastic site facilities, including subsidised meals, free car parking and gym on site at Stevenage
• Excellent career progression and development opportunities

Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. Typically for this role you will work 3 days per week on-site.
The opportunity:
The Networks Operation team is a strong and specialised group of knowledgeable and experienced professionals who work together to support the core network functionality into MBDA UK. As the Network Administrator, you will be reporting directly into the Network Service Specialist for MBDA UK and will provide centralised administration into the network operations, network security and network DevOp's functions.
We are looking for a confident and driven self-starter who is not afraid to bring fresh, new and innovative ideas into the team.
The ideal candidate will have experience of working in an ITIL centric environment and have good understanding of Network Telecommunications and ICT products and services.
What we're looking for from you:
Areas of responsibility:

• Incident and Request queue management - directing tasks to the correct service role.
• Certificate Management - collating expiry / renewal dates to ensure the Network certificates are maintained and renewed in a timely manner.
• Asset record management to ensure no unintended end-of-life / end-of-support issues.
• Firmware patching compliance monitoring / task raising.

Desirable:

• A positive attitude, capable of working in high pressure and challenging environments.
• Excellent organisational skill.
• Team player with the ability to motivate others.
• Demonstrable ability and understanding of ITSM tools, generating service reports and interpreting data.

• Defence or Public Sector Experience.

Required:

• Security Clearance to SC level (but can start on BPSS)
• Ability to travel both within the UK and Europe if required.
• ITIL experience

Our Business:
We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential. MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more...
We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.
Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.
Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.
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