Network Services Technician

St Mary's is seeking to appoint a Network Services Technician from January / February 2024.

Providing general, technical and administrative support to both pupils and staff and assisting in the maintenance of the School's IT systems.

To apply for this role, please visit our website by clicking on the Apply Now button below.

Applications will be considered upon receipt.

St Mary's Ascot is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

PERSON SPECIFICATION

Essential Qualifications and Qualities:

• Educated to GCSE level or equivalent, with evidence of continuing tertiary education or professional development.

• Enthusiastic and positive interest in computing and technology.
• Methodical approach to problem-solving.
• Ability to communicate effectively.
• Committed to working collaboratively and supportively within a team.
• Able to demonstrate determination in resolving problems and engaging colleagues in finding solutions.

• Remains calm under pressure.
• Seeks continuous improvement and learning.
• Adaptable to a changing work environment.
• Confident and driven.
• Maintains a sense of humour under pressure.

Desirable Qualifications and Qualities:

• Educated to A level or equivalent, with evidence of further professional development.
• Previous experience in a support role within an organisation, ideally an education environment.
• Ability to communicate technical information to non-technical individuals.
• Interest/ experience in e-safety and understanding of social media platforms.
• Initiative to identify potential areas of work and take ownership of them.
• Ability to organise workload efficiently, prioritizing tasks according to assigned priorities.
• Experience of administrating and/ installing a variety of technologies and systems typically seen organisation IT infrastructures and platforms.
• Applicants with practical IT skills, capable of handling hands-on technical tasks and managing physical IT infrastructure challenges, are highly desirable. We value candidates who demonstrate an aptitude for real-world, practical IT problem-solving and maintenance.

RESPONSIBILITIES

Core Responsibilities:

• Maintain, clean, move, and rewire computer workstations and other ICT equipment.

About the Role

• Answer support calls/ emails, provide first-line troubleshooting and support, and escalate unresolved
• issues as needed.
• Manage user accounts: add/ delete users, manage access rights and password control within agreed
• security parameters.
• Monitor and manage stocks of IT equipment, spares and materials, Ensure orderly, safe, and secure
• storage of it and assist with disposal of redundant equipment.
• Replace peripheral consumables as directed.
• Provide printer troubleshooting.
• Undertake clerical/ administrative duties for the department and maintain records.
• Contribute to the school's overall aims and targets, appreciate and support the roles of other members,
• and participate in relevant meetings.

Additional Responsibilities (Subject to experience):

• Assist academic staff with ICT preparation for lessons.
• Carry out ICT training for staff.
• Undertake routine hardware replacement and software upgrades.
• Audit ICT equipment.
• Procure new IT equipment.
• Participate in further training and development activities.

Benefits:

• • The Network Services Technician will be automatically enrolled into the school's workplace pension scheme provided by The People's Pension.
  • Staff are currently able to enjoy lunch in the staff refectory.