Network Support Technician

Robert Half have partnered on an exclusive basis with a growing IT Solutions Provider in the Edinburgh area as they continue to grow out their technical client offering. I am looking to recruit a Network Support Technician on a permanent basis.
Job Summary:

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will act as an escalation point for the service desk for all things network related. As a Network Support Technician you will bring your experience with Cisco, Juniper networking, and next generation firewall technologies to assist in providing superior customer experience and technology. This position requires a high level of professionalism while performing daily Network Support tasks as required.

Responsibilities:

• Troubleshoot end user connectivity from/to office and data centres.
• Support and troubleshoot on premise client network stack including switches, routers, access points, and circuits e.g. DIA's and P2P.
• Be able to support any specific client requirements for voice/video/security from 3rd party Vendors.
• Create, manage, and troubleshoot next-generation firewall rules sets from vendors including Palo Alto, Meraki, and Juniper Networks.
• Support IPSec VPNs with a variety of hardware, policy-based routing and a variety of cloud based computing and multi-site, multi-platform connectivity.
• Be able to work directly with high profile clients to understand the needs and potential issues they are experiencing with network infrastructure.
• Record all work activities in a timesheet in our ticketing system (ConnectWise).
• Effectively communicate with both clients and peers ensuring timely responses.
• Participate in on-call rotation.

Skills:

• Working knowledge and support experience with Juniper firewalls and switches utilising Juniper Mist and CLI.
• Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree, TCP/IP, DHCP, DNS, OSPF, VPN, IPSEC, QOS, NATs and ACLs.
• A thorough understanding of the OSI model, Ethernet, and TCP/IP networking concepts.
• Working knowledge of virtualisation and network integration with VMware infrastructure.
• Experience with network monitoring platforms.
• Knowledge and working experience with Next Generation firewalls such as Juniper SRX, Meraki MX, and Palo Alto.
• Experience with Meraki wireless appliances.
• Ability to prioritise and multitask.
• Willingness to learn new technologies and maintain industry knowledge.
• Excellent communication and interpersonal skills.
• Work with and be a part of collaborative team environment.
• Experience working with ITSM tools such as Connect Wise Manage or similar.

Qualifications

• 2 + years of Networking experience
• Bachelors degree a plus
• Industry certifications a plus (CCNA / JNCIA etc.)
• Flexibility for after hours and weekend work
• Ability to work on call rotation
  

Salary/logistics:

• £32,000 - £35,000 + additional benefits
• This is a hybrid role with offices in central Edinburgh

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