Deputising for the ward manager when required Having an assertive and unrelenting focus on the performance of the nursing team and taking definitive action when performance falls below acceptable levels Supporting the ward manager in ensuring the allocated ward achieves excellence across the full range of relevant quality and compliance criteria Effectively working with other members of the Multi-Disciplinary Team (MDT) and Senior Management Team (SMT) to ensure effective care in delivery to patients and all members of staff are appropriately managed Promoting and maintaining a professional nursing environment, ensuring a high standard of nursing care at all times, assisting with evaluation through clinical governance and audit Assisting the ward managers in coordinating the work of the nursing team including staff training, duty rotas and making adjustments to manage short term cover to manage emergencies Supporting the Ward Manager in the planning and implementation of service developments by developing a highly skilled and motivated nursing workforce through regular supervision, appraisals and probationary meetings Supporting and lead regular patient feedback mechanisms, e.g. satisfaction surveys, community meetings as well as coordinating complaints and incident investigations and management cases