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SalaryWho We Are...
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Night Manager - 35-40k DOE
What's in it for you?
- Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Health Cash Plan (option to add children) Dental Plan (option to add children) Birthday Day Off Discount on Cowshed products and Soho Home (up to 50%) Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho Farmhouse...
Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.
The Role...We are looking for a friendly, passionate and energetic Night Manager to join our and lead our overnight front office team. As Night Manager you will oversee the night operations of the hotel including room service, check ins, check outs and any ad hoc member requests.
Duties include...
- Being an ambassador for the Hotel and role model representing the Soho House ethos at all times by ensuring they are executed and maintained.
- Anticipate guest needs to enhance quality service in order to improve member and guest satisfaction and to train your department to deliver the same.
- Maintain a motivated and high performing team, so that all staff can continually provide service excellence to all guests and members.
- Be an expert in complaint management, by proactively taking charge of any difficult situations in relation to member/guest complaints, ensuring each situation is resolved efficiently and effectively.
- Manage team effectively to meet objectives and retain team members in line with company targets.
- Follow the Soho House safety procedures and carry out any emergency procedures when and where necessary.
- Assist the House Manager & General Manager by ensuring all financial policies and procedures are followed.
- Previous experience working in a hotel within a managerial capacity Team player who communicates well with all colleagues Able to work overnight shifts on a full-time basis Punctual, reliable and trustworthy Sense of urgency Yes, yes, yes mentality Ability to multitask and work in a fast-paced environment
Expected working hours for a Night Manager:
- Varying shift times across the seven days, to include working evenings, weekends, opens & closes Average hours 32-45 hours per week
Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)
Opportunities for all...
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
