Night Network Service Technician

We currently have several exciting opportunities for an enthusiastic individual to take on the important role of Night Network Service Technician.

As one of the successful candidates, your role will be to provide excellent customer service to Thames Water customers by undertaking operational tasks, resolving customer issues and carrying out network valve activities with the least disruption to supplies.

Due to the nature of this role, you can be based from Ashford Or Deephams sites depending on your location.

What you’ll be doing as the Night Network Service Technician

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
• Working with contractors to do planned and unplanned tasks.
• Investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries, and loss of supply.
• Helping control burst mains ensuring isolation to facilitate planned work, emergency repairs, and maintenance.
• You will be expected to work 1 weekend in every 4-weeks.
• Base Location: Ashford Common - TW15 1RU, Deephams – Enfield, North London - N9 0BA.
• Working Pattern or hours: 38 hours per week.
• On a Rotational Shift pattern 20:00-06:30.

What you should bring to the role

• A positive attitude.
• Self-motivated.
• Good at completing tasks to the best of your ability.
• Working independently.
• Good time management.
• Solutions focussed attitude.
• As the role involves driving daily, the ideal will candidate will hold a full UK driving licence and be happy to drive between jobs.

What’s in it for you?

• Competitive salary of £40,000.
• Full training package provided.
• 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.