Nighthawk Administrator

Our client who has been established for over 20 years, are the market leader in telehealth. They are currently looking for Nighthawk Administrators to join their hardworking and dedicated team.

The ideal candidate will have demonstrable experience within administration and customer service, be IT literate and a proficient user in Microsoft Office suite, possess strong and professional written and verbal communication skills and the ability to work in a fast–paced office environment. As a Nighthawk Administrator you will be working in on the front–line, providing administrative and operational support to the company s clients and reporters across the service.

The ideal candidate will hold the following skills and experiences:

• Demonstrable experience within administration and customer service
• Be IT Literate and a proficient user in Microsoft Office Suite including Outlook and other organisational tools
• Possess strong and professional written and verbal communication skills
• Ability to work in a fast–paced office environment
• Have good time management skills
• Ability to problem–solve

Your duties as a Nighthawk Administrator will include:

• Communicating professionally and effectively with radiographers, reporters and referrers
• Monitoring notification systems and tools, acting based upon observations
• Supporting the team leaders in safeguarding reporting resource
• Participate in regular individual and team development meetings
• Working closely with the technical team to resolve reporting workflow issues
• Understanding and taking ownership of shift specific tasks and assisting team members when needed
• Continuous contribution towards our knowledge base, by providing and aiding in faster and more efficient workings
• Utilising company s process and training library to support on–going training to company s clients and reporters, promoting self–help
• Diffuse and when required, escalate client complaints through appropriate channels
• Document all shift related information including summaries and breached exams

Salary:

GBP18,028.72 per annum

Hours:

• 28 hours per week 4 on 4 off rolling rota
• 4.45pm 12.45am/12.30am 8.30am/10pm 6am

Location:

• Working from home
• Must be based in the UK

Start Date:

ASAP