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Salary Our client who has been established for over 20 years, are the market leader in telehealth. They are currently looking for Nighthawk Administrators to join their hardworking and dedicated team.
The ideal candidate will have demonstrable experience within administration and customer service, be IT literate and a proficient user in Microsoft Office suite, possess strong and professional written and verbal communication skills and the ability to work in a fast-paced office environment. As a Nighthawk Administrator you will be working in on the front-line, providing administrative and operational support to the company’s clients and reporters across the service.
The ideal candidate will hold the following skills and experiences:
Demonstrable experience within administration and customer service
Be IT Literate and a proficient user in Microsoft Office Suite including Outlook and other organisational tools
Possess strong and professional written and verbal communication skills
Ability to work in a fast-paced office environment
Have good time management skills
Ability to problem-solve
Your duties as a Nighthawk Administrator will include:
Communicating professionally and effectively with radiographers, reporters and referrers
Monitoring notification systems and tools, acting based upon observations
Supporting the team leaders in safeguarding reporting resource
Participate in regular individual and team development meetings
Working closely with the technical team to resolve reporting workflow issues
Understanding and taking ownership of shift specific tasks and assisting team members when needed
Continuous contribution towards our knowledge base, by providing and aiding in faster and more efficient workings
Utilising company’s process and training library to support on-going training to company’s clients and reporters, promoting self-help
Diffuse and when required, escalate client complaints through appropriate channels
Document all shift related information including summaries and breached exams
Salary:
£18,028.72 per annum
Hours:
28 hours per week – 4 on 4 off rolling rota
4.45pm – 12.45am/12.30am – 8.30am/10pm – 6am
Location:
Working from home
Must be based in the UK
Start Date:
ASAP
