NOC Engineer

Unlock Your Potential as a NOC Engineer at Convergence Group!

Ready to be part of a winning team? Convergence's success is powered by our resilient work ethic and commitment to continuous improvement. Join us as a NOC Engineer and be at the forefront of delivering industry-leading connectivity with exceptional customer service.

Why Convergence Rocks:

• People-First: We define our success by our people. Your growth and development matter to us.
• Skill Matrix Support: Your tasks and development are mapped to ensure you have the tools for success.
• Career Advancement: The more you add, the more you gain—both in development and financial rewards.

What's in it for You:

• Competitive salary
• 25 days holiday + bank holidays
• Enhanced pension & family-friendly perks
• Private medical and life assurance
• Dog-friendly office (yep, you read that right!)

A DAY IN THE LIFE OF A 1ST LINE NOC ENGINEER:

You'll be responsible for:

• Delivering outstanding customer service through proactive communication.
• Efficiently managing incidents, changes, and information requests in ServiceNow.
• Troubleshooting our LAN and WAN product and service portfolio.
• Following internal processes to deliver and satisfy customer requests

You'll need to really know your stuff, so it'd be great if you had:

• At least 12 months of experience in a busy, customer-focused Telco, Data Centre, or IT service environment.
• Networking qualification like CCNA or a relevant degree.
• At least 24 months of specialist experience in LAN, WAN, or WLAN (CCNA or equivalent hands-on experience).
• Comfortable with 'shift' work.

BPSS, SC, and other clearances are required for this role.

The boring stuff:

• Permanent position
• Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7)
• A requirement to work 1 weekend in 6 - but days off given in the week and overtime paid for additional hours
• Office-based 

Ready to take your career to the next level? Join Convergence and thrive in a culture that values your contributions. Apply today! #NOC #Engineer #NOClife #ServiceDesk