Office Administrator

Pickerings Lifts is one the UK s leading and largest independent lift companies, providing maintenance, modernisation and new products for Lifts, Escalators, Loading Systems and Mobility businesses.

We are seeking a highly organised and detail-oriented Administrator to join our Midlands Regional Office team. The Administrator will be responsible for providing administrative support to ensure efficient operation of the office. The ideal candidate will have excellent communication skills, strong organisational skills, and the ability to multitask in a fast-paced environment.

Working hours:

Monday Thursday 08.30 am 5.00 pm

Friday 08.30 4.30 pm

1 hour for lunch each day

What we offer:

25 days holiday plus bank holidays.

Sick Pay

Online company discount benefits site including 40% off cinema tickets and various gym discount.

Quarterly staff bonus.

Contributory pension scheme.

Training & development investments

Contribution towards eye test and glasses.

Free Annual Flu Jab.

Employee Assistance Programme (EAP).

Main Duties:

• Providing a professional and courteous telephone service to internal and external customers
• Schedule and Book monthly maintenance services with clients and engineers and place in diaries
• Ensure that all monthly services are on the engineers PDA s
• Manage the reactive call work stream, schedule new service contracts on the in-house maintenance system
• To enter customer quotations and quotation follow-up letters on dedicated service management system.
• To ensure all paperwork is appropriately sent to clients RAMS etc
• To capture all office data as required within the general administration remit.
• Process and verify all engineers paperwork
• Prepare timesheets
• Constant communication with customers
• Daily control of engineers job loading
• Provide administration assistance to all business units as required
• Any other duties as required by management.
• In addition to the above, the post-holder will also be required to undertake additional duties as required.

What we are looking for in the right person
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint

Strong data entry skills with a high level of accuracy

Excellent organisational skills and attention to detail
Ability to prioritise tasks and meet deadlines
Familiarity with administrative procedures and systems
Experience using computerised systems such as Excel
Excellent phone etiquette and customer service skills

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

If you are a motivated individual with strong administrative skills, we encourage you to apply for this position. We offer opportunities for professional growth within our organisation.

Pickerings Lifts is an Equal Opportunities employer and positively welcomes suitable qualified and experienced applications from individuals irrespective of sex, race, gender, age, national origin, religion, religious belief, sexual orientation, or disablement.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the job description at any time based on business needs.

Thank you for your interest in joining our team!

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Free flu jabs
• Free parking
• On-site parking
• Sick pay