Office Coordinator

Your new companyHays are working with a rapidly growing Manufacturing business in Telford who are looking for a Office Coordinator on a permanent basis. This is an exciting role due to growth,Your new roleAs an Office Coordinator, your role will involve being a key contributor to the business. This role is primarily responsible for ensuring the seamless fulfilment of customer orders with precision and efficiency.

• Key responsibilities encompass the meticulous entry of all customer orders.
• Coordination with internal teams such as light assembly purchasing, and dispatch, as well as effective communication with external suppliers to address stock requirements. Additionally, this role involves the compilation of comprehensive reports for management, covering essential aspects such as sales, stock levels, fulfilment rates, and anticipated departmental needs. Success in this role is pivotal to maintaining operational excellence and meeting customer expectations within our dynamic business environment.
• Precise Order Processing
• Ensure the accurate and timely entry of customer orders to meet and exceed quality standards.
• Light assembly Planning
• Strategically plan re-work jobs in alignment with customer requirements, optimizing processes for maximum efficiency.
• Service Issue Resolution
• Identify and address service issues promptly, delving into root causes and implementing effective solutions to enhance overall customer satisfaction.
• Effective Customer Communication
• Liaise with customers at all levels, building and maintaining strong relationships, and collaboratively working with external sales teams to fulfil customer requirements.
• Proactive Customer Engagement: Go the extra mile to actively engage customers, fostering positive interactions and contributing to a customer-centric culture.
• Complaint Resolution: Effectively resolve customer complaints via phone, or email demonstrating a commitment to providing satisfactory solutions.

What you'll need to succeedThe ideal candidate organised team player with excellent communication skills. Possess a sharp commercial awareness, demonstrating the ability to navigate dynamic business environments. The candidate should be assertive, capable of working under pressure, and adept at multitasking while maintaining a high level of attention to detail. Autonomy in time management is crucial, showcasing the ability to prioritise effectively and meet deadlines independently. Overall, we are seeking a proactive and adaptable professional who can contribute positively to our team and excel in a fast-paced work setting. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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