Address
SalaryThe Role
NFU Mutual Agency, West Essex – Office Manager
£35,000-£ 45,000 Salary (dependant on experience)
Full time
Permanent
Location: Takeley
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the Role
Our ideal candidate will be a confident problem solver, have a keen eye for detail and a great memory. The role involves daily management and motivation of your team, driving results, identifying training gaps and putting solutions in place to ensure the experience for our customers is always excellent.
You will use your exceptional organisational skills to manage the workload within your team and be an escalation point for customers. You will have supervision of our accounts system and claims handlers as well as handling complaints.
As a key decision maker, it’s essential that you’re able to find answers independently and have a natural desire to get involved with all aspects of daily office life. We love adaptable and inquisitive individuals who thrive on a challenge!
About You
If the following skills relate to you and you’d relish the opportunity to be part of our hard working and ambitious team, please get in touch:
- The ability to effectively communicate complex information in a simple way.
- Proven leadership capability with experience of people management.
- The ability to retain, manage and work with technical information.
- Strong verbal and written communication skills.
- Effective time management and organisational skills.
- Ability to manage multiple projects and tasks across the business, with support from team members.
- Always demonstrate high values of trust and integrity, acting as a positive role model in line with the values and ethos of the Agency.
- Build and maintain effective working relationships within the Agency team and all relevant key contacts and teams within NFU Mutual.
What the role involves
- Taking responsibility for the day to day regulatory and sales management of the team.
- Providing feedback and coaching in a constructive way to the team, recording actions and following up as required.
- Acquiring and maintaining knowledge of NFU Mutual products and systems and acquiring the relevant licenses to fulfil your role.
- Reporting to the partners in all areas such as performance and risk.
- Promoting & managing the positive culture within the agency.
- Training and development of customer service team.
Benefits
- The salary will be £35,000 to £45,000 depending on experience. The position will be full time, Monday to Friday, 9am to 5pm with a one hour lunch break.
- The holiday allowance is 25 days, plus bank holidays and you will also receive an additional days holiday to be taken on your birthday. Following probation, you will receive Bupa health cash plan benefits.
You will have a minimum of 5 GCSE's at Grade C or above including English Language and Mathematics. If you have previous experience in insurance, this would be advantageous but not a requirement.
To apply please email your CV and covering letter to kate_evans@nfumutual.co.uk.
If your application for employment is unsuccessful, the Company will hold your data on file for six months after the end of the relevant recruitment process. At the end of that period your data is deleted or destroyed.
Closing date: 4th February 2024.
Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
