Office Manager

SF Recruitment are working with a business based in Shirley who is looking for an Office Manager to join the team
Monday to Friday 8.30 - 5pm
Office based

£30,000 - £35,000
Role:
Management of the sales support and administration functions of the business with direct line management of 2 staff members. Oversight of a Data Analyst for daily administrative purposes and offer support functions for a Project Manager.
Main areas of responsibility:
Call Centre Management:
Oversee staff of 2 dealing with email and phone enquiries from customers regarding deliveries, invoicing, and accounts queries. Ensure prompt and accurate replies to customers and other company departments. Ensure team are working efficiently and effectively. Assist with complex enquiries to ensure correct resolution.
Sales and Purchase Order Processing:
Oversee same staff of 2 processing customer orders and associated admin functions. Ensure customer orders are satisfied in line with requested delivery date with correct quantities and products.
Company Administration:
Allocate tasks and oversee business administration functions such as insurance, office supplies, vehicle records. Directly responsible for key elements such as Health & Safety policies. Directly responsible for maintenance of the company Personnel file. Direct responsibility for approving any credits to be raised to customers.
Quality Control:
Undertake quality control audit checks of all company administrative, sales and logistics functions.
Logistics Support:
Working with 1 staff member, assist in the organization of stock movements between different company warehouses using a variety of different methods.
Import Support:
Assisting 1x staff member with functions related to the import of goods. Will need to learn all aspects of this role, as will need to assist and provide holiday and sickness cover.
Purchase Reporting:
Assist Data Analyst with complex spreadsheet work in order to calculate incoming and outgoing rebate values.
Requirements:
Experienced office or sales support manager. Ability and commitment to learn complex and bespoke goods industry software package. Excellent communication and IT skills.