Office / Operations Manager

This is a brand new role created to help the business continue to grow and realise exciting plans for expansion, launching new products to the market. Whist being a small core team, the company deals with 3rd party engineering companies and the skilful management of this function is a prerequisite.

The Office / Operations Manager role is a key position to enable the Directors to concentrate on the business expansion plans and will be autonomous within the company, with a view to owning and improving the internal running of the business. You will take responsibility for a number of key areas, to include P&L with all suppliers, supporting the sales process, customer onboarding, managing outbound PR and media, training and management and any potential future recruitment needs.

This hugely exciting role with suit someone with an entrepreneurial flair, with the ability to collaborate, lead and shape the business as part of a management team.

Responsibilities:

• Using a variety of software packages, such as Microsoft Word, Outlook, Excel, Quickfile accounts package and HubSpot CRM.
• Learning industry specific software packages to a high level and subsequently managing and training customers on them, whilst creating a training resource to allow customers to self-serve.
• Managing the company sales pipeline in HubSpot, with inbound and outbound contact to supply the Directors with verified information to assist their roles.
• Managing all customer inbound enquiries professionally, with strong organisational and interpersonal telephone skills to achieve market leading customer service.
• Full order management and liaising with suppliers to keep up to date with prices, offers, product details and marketing collateral.
• Working with suppliers' technical support departments and delivering clear and supportive resolutions to clients.
• Project management and working with and managing 3rd party engineers and subcontractors for fitting projects.
• Helping develop database for customer service and FAQ database.
• Gathering market and customer information; involvement with marketing campaigns and following up responses.
• Taking part in marketing activities in conjunction with company campaigns and sales team.
• Working as part of the team and autonomously, delivering improvements and key ideas.
• Independent thinker with the keenness to help drive the growth and development of the company.

Requirements:

• Good all round business and commercial acumen.
• Excellent organisational skills, with the ability to prioritise a busy workload.
• Solid administration and IT skills to include all MS Office packages and experience using CRM systems.
• Confident communication skills with the ability to liaise professionally at all levels with customers and suppliers.
• Customer / supplier management experience.
• An entrepreneurial mindset.

Based in Stourport, Worcestershire.

Monday to Friday 9am to 5pm.

Annual salary £32,000

26 days holiday + Birthday off + bank holidays.