Office/Operations Manager

This is an office-based role, based at our new offices in Goring on Thames.

HRCentral is an HR Consultancy. We work with our SME clients to provide a wealth of outsourced HR services including recruitment, Training, HR Information systems, employee engagement surveys and administration support, bespoke documentation, and HR Advice relating to specific employee relation situations.

We pride ourselves on providing the best possible customer service with the HR and recruitment support we offer our clients. This new role will be at the heart of what we do, as the business has now grown substantially, we require someone to provide Personal Assistant services to our MD. We also need someone who will be happy to jump in and help support our clients with admin, letters, keeping our numerous operations manuals and trackers up to date, and manage our busy, (often hectic) new offices. We have been going for 18 years and attract clients from various sectors - from F1 Suppliers to the space industry and Hollywood actor's private houses, we can certainly offer variety and a fun-packed but hectic day!

POSITION OVERVIEW:
We are looking for an Office/Operations Manager who has experience of Xero and Microsoft Office products to join our busy team. You will report directly to the MD and work closely with our HR Consultants to ensure efficient day-to-day operations across all our clients.

ESSENTIAL MAIN JOB FUNCTIONS:

• Liaising with our marketing and website suppliers as needed
• Ensuring our various operations manuals are up to date and support the first-class service we provide to our clients
• Day-to-day management of the office, liaising with the landlord and our various suppliers to ensure the smooth running of our offices
• Own the invoicing function via Xero
• Assist with correspondence generated by the team and our clients, keeping trackers and operations manuals updated.
• Research skills will be essential for various specific projects as and when required.

DAY TO DAY ACTIVITIES WILL INCLUDE:

• Overseeing day-to-day office operations to ensure a productive and efficient work environment
• Assisting with any projects and issues relating to property, negotiating and organising contracts
• Onboarding clients and preparing client contracts
• Maintaining our vast library of Intellectual Property, and ensuring our processes are followed for client procedures
• Support the MD with the implementation of systems, providing training to team members as needed
• Conducting research, compiling data and reports as requested to facilitate decision-making processes
• Maintaining the office condition, addressing maintenance issues promptly, ensuring health and safety, and liaising with external contacts and suppliers as needed.
• Acting as Fire Marshall
• Maintaining appropriate levels of office supplies, organising orders and taking deliveries
• Ensuring the office is organised and team members have the necessary tools and equipment
• Implement and maintain office policies and procedures
• Act as a key point of contact for internal and external clients in person, via telephone and in writing, ensuring effective communication and client satisfaction
• Handle sensitive information with discretion and maintain a high level of confidentiality
• Plan and coordinate company events, meetings, and team-building activities
• Assist in organising training, conferences and co-ordinating diary arrangements
• Ensure arrangements are in place for meetings, including preparing necessary materials, managing our conference room bookings and organising refreshments and catering when needed for client events and training activity for our clients, and promoting of our office for rent with other external companies
• Perform general office duties, including data entry, record-keeping, disposing of confidential waste, and maintaining a tidy and organised workspace
• Collaborate with team members, supporting ad hoc projects as required to contribute to the company’s continuing success
• Build and maintain strong customer, partner and supplier relationships

SKILLS/EXPERIENCE/QUALIFICATIONS

• Good working knowledge of Excel/Word/Outlook/PowerPoint, preferably some experience working with HR software/client databases (full training will be given on the HR information systems we currently use).
• Excellent communication skills, both verbal and written.
• Acting on your initiative without constant supervision.
• Calm under pressure, and able to remain professional at all times
• Be highly organised
• Excellent customer care skills
• Able to prioritise workload
• Good working knowledge of the Xero accounting package

KEY PERSONAL ATTRIBUTES:

• Excellent communication and interpersonal skills
• Accuracy and attention to detail, thorough and proactive
• Able to multi-task and prioritise and happy to get involved as and when needed
• Able to demonstrate accountability and flexibility
• Able to work under pressure, to tight deadlines
• Pro-active and able to take initiative
• Results-orientated, with a ‘can-do’ approach
• Accountability, Confidentiality… and a good sense of humour!
• Must like whippets as we have two ‘free range’ office dogs.

HOURS
This role is office-based
The contracted hours will be 40 hours per week, Monday to Friday. Very open to discussing part-time hours, but there is a requirement to attend the office daily. The minimum number of hours we can accommodate is 5 per day.

BENEFITS

We pay discretionary bonuses based on company performance and personal contribution.

Car parking is available.

Please send a cover letter along with your CV detailing how you meet our criteria. This role may be subject to psychometric assessment

No agents please

Location: Goring on Thames RG8 9AQ
Contract: Full Time, Permanent
Salary: £32,000 - £38,000 dependant on experience

REF-212 735