Officer (Permits and Park & Rides) OCC614178

Job details

Salary range: £29,269 - £32,076 per annum

Work location: Ron Groves House, Oxford Road, Kidlington, Oxfordshire, OX5 2BP

Hours per week: 37

Contract type: Permanent

Closing date: Friday 26th January 2024

Interview date: Week commencing 5th February 2024

Are you an experienced administrator with experience of working with customers? Then you might be a great fit for our team!

About the role

Within Civil Enforcement, we manage the issuance of Permits and On Street Parking and ANPR enforcement within the county. This role is to work in the evolving permit team where you will be responsible for supporting the Senior Officer in the administration of parking permit related services and responding to enquiries.

Key Responsibilities:

• Supervising administrators who are processing permits
• Being the first point of call for assistant officers to provide advice and support
• Coordinating workflows and allocating resources in response to demand
• Assisting in training new staff
• Provide an excellent standard of customer service
• Provide clerical support that includes recording of banking income, reporting on permit statistics, creating and processing of invoices, auditing of Pay & Display income and purchasing.
• Provide a telephone service for the collection of payment for parking permits
• Assist with the issuing of all permit types including discounts and exemptions for Oxfords Zero Emission Zone and School Streets
• To assist the Civil Enforcement team with the process of logging and dealing with correspondence and representations when required.

NOTE

• The duties of this post may vary from time to time without changing the general character of the duties or the level of responsibility.

About you

As an Officer, you’ll have experience of supervising staff in an administration environment. You will need to be able to liaise with customers, contractors, partners and colleagues in a professional and timely manner. It is vital that you can promote excellent customer service standards and have an aptitude for working collaboratively in problem-solving and making informed, insightful decisions.

Prior knowledge of parking processes and legislation is not required, although you will need to have the ability and willingness to learn.

It's important to us that you're a team player – we're a supportive team, and we all assist each other to keep things running smoothly.

Rewards and benefits

• Culture of flexible working - we understand the importance of work-life balance and offer an Agile Working environment that empowers you to adapt your work style to fit your needs. Our commitment to flexibility ensures you have the tools and support to excel in your role while enjoying a fulfilling life outside of work.
• 28 days annual leave p.a. plus bank holidays (this can increase to 31 as your length of service increases)
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government pension scheme
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development

Would you like to know more?

Please click here to view the Job Description and Selection Criteria

For an informal discussion about the role, please contact Emma Liptrot, Senior Officer (Permits and Park & Rides) on 01865 816524.

Application Procedure

To apply, please complete an online application form by clicking either of the Apply Now buttons at the top and bottom of this advert. This includes a section asking you to explain how you meet the selection criteria, as specified in the job posting. You may attach a cover letter and/or CV to your application form, however it is not mandatory.

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