On Board Manager

Job Introduction

Looking for a career that means more? Become a Southeastern On Board Manager based from either Faversham, Ramsgate or Dover.

• Imagine the satisfaction you’ll feel when your customer service skills and positivity make someone’s journey one they’ll never forget.
• Our training will take you from trainee to On Board Manager and give you a nationally-recognised qualification.
• Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special moments.

Can you move people? Apply now.

Role Responsibility

What you’ll do

Give people an outstanding experience when they travel on our high-speed trains. This means greeting people when they step On Board, offering information and advice about their journey, and ensuring our trains are always safe, welcoming spaces to be in.

Hundreds of passengers will be relying on your positive energy and proactive problem-solving to make their experience nothing short of amazing.

Your training

• As a Trainee On Board Manager you’ll be enrolled into our Apprenticeship Programme.
• You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures.

Your shifts

• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts can start as early as 4.30am and some shifts will finish as late as 1.30am, after the last train has dispatched.

The Ideal Candidate

The experience you’ll need

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All you need is:

• a passion for making every passenger journey the best it can be
• some face-to-face customer service experience
• some experience taking payments and handling cash
• excellent communication skills
• the ability to be proactive and use your initiative
• good attention to detail.

However, we can only consider your application if you live within a 15-mile radius of the depot you’re applying for. That way, we can make sure you get a good amount of rest between shifts and your journeys to and from work are safe.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. . 

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

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What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 28 days annual leave allowance (including bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. .

About the Company

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

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SE Trains Limited