Address
SalaryGeneral Information
City
City of London
State/Province
London
Country
United Kingdom
Department
Service Delivery
Date
Monday, January 8, 2024
Working time
Part-time
Ref#
20032076
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Entry Level
Description & Requirement
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
OVERVIEW:
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.
PRIMARY RESPONSIBILITIES:
- Carries out regular preventative maintenance checks on client fleet of machines.
- Replenishes consumables.
- Maintains log of all activities including on-site parts inventory.
- Maintain clean and tidy devices and surrounding environment.
- Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
- Ensures SLA is achieved, and Customer requirements are met.
- Commitment to maintain skill set through personal development and training.
- Promotes knowledge sharing and acts as a mentor/coach.
- Works closely with the customer, providing support and promoting Xerox in conversation.
BACKGROUND, SKILLS & QUALIFICATIONS:
- A Levels or equivalent qualifications
- Advanced knowledge of all site products and client IT environment.
- Experience in a customer facing technical service role.
- Demonstrates a proactive approach to work with initiative and drive.
- Good technical and/ or electrical aptitude.
Applicants from different industries with good IT skills are encouraged to apply. Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.
