AddressWe have a great opportunity to join Avanti West Coast as an On-Board Manager based at our Wolverhampton Depot. This role is essential to our success, with a focus on our people and customer experience.
This is a people centric role, where you will be responsible for a large, dedicated team of on-board crews who deliver the service to our customers. You will be responsible for leading and engaging your team to 'win together' and deliver a consistent level of excellence in customer service. You will be instrumental in 'sharing your spark' and bringing the company vision and brand values to life through your team.
** Please note, this role is based at Wolverhampton station and not on the train**
Key accountabilities include:
- Managing behaviours in line with the business values, supervising performance, sickness absence and availability levels of your team and ensuring that you provide feedback and address issues that may arise.
- Lead and own the implementation of any planned changes and to support on board teams with any new commercial activities.
- Responsible for the safety of your On-Board teams ensuring compliance with safety standards.
- Ensure the delivery of great customer service in all circumstances.
This post holds an 'On Call' commitment and requires flexibility to work hours that suit the railway environment.
To excel in this role:
You'll be an inspirational leader with a proven track record of bringing your team along on the journey. You'll be customer focused, and 'take pride' to ensure each and every customer has a great experience with us. As an Onboard Manager, you'll have the safety of others (including yourself!) at the forefront of your mind.
Ideally, you will have worked in a similar, fast-paced environment with proven experience of juggling multiple priorities. Flexibility and a positive approach to managing and developing a team are also key requirements of this role.
Please review the full job description for further information about the role.
In return for your hard work and commitment you will get a competitive salary with the opportunity for real career progression and excellent training and development, as well as:
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!
