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Salary Great that you're thinking about a career with BSI!
Role: Client Onboarding Executive
Location: Milton Keynes
About the role:
To build effective relationships with customers which ensure that every experience meets their aspirations, delivers our Credo of ‘Making Excellence a Habit’. Ensuring clients receive regular calls to maintain the focus on the achievement of their certification and successfully completes their application process overall.
To liaise with Sales to manage the on-boarding of new clients. Developing collaborative relationships with Sales and Operations teams.
To support and respond in all areas of ‘At Risk’ engagement with our clients including Survey Feedback, Complaint Resolution and Existing Business Attrition. Work with sales to review and retain as many clients as possible and where attrition occurs, make sure that this is fully detailed and processed correctly.
Responsibilities:
- Manage key aspects of new customers applications, on-boarding, and scheduling.
- Build relationships with Sales to ensure on-boarding of new clients is smooth and effective for the client journey.
- Conduct capacity planning and auditor scheduling, through Common Operating Model, to ensure profitable, cost effective and timely delivery of audits and planning of new & existing clients.
- Complete daily workflow driven activities to ensure all tasks are completed on time.
- Monitor individual KPI performance and ensure relevant targets are achieved and exceeded.
- Assist with customer problems, both external and internal, and respond to inquiries in a timely manner.
- Collaborate with Operations Manager on best use of auditors to effectively deliver work and on utilisation targets
- Provision of support in the induction and training of new employees.
- Participate at the periodic team meetings and contribute to the monitoring and improvement of planning performance, through provision of data related to main KPIs and implementation of necessary actions.
- Ensure customer information is up-to-date and carry out regular data clean-up.
- Ensure effective communication with Finance in relation to planning of “debtor” clients’ audits.
- Undertake specific ad-hoc project work as required.
- Adopt a team approach to working both within own group and with other teams and functions within the department and other areas of the business
To be successful in the role, you will have:
- Customer service experience is essential
- Confidence in speaking with clients
- Strong client focus
- Experience in handling difficult conversations
- Attention to detail
- Flexible and reliable
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.
#LI – JD1
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
