Onboarding Quality Specialist

Hours:35 hours per week on a 6 month fixed term contractClosing Date:Sun, 7 Apr 2024We are recruiting for a Senior Quality Specialist to join our team. If you enjoy identifying areas for quality improvement and have a passion for collaboratively designing, delivering and embedding actions to drive the quality agenda forward with a ‘right first time’ culture. Then this may be the role for you!Who Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.You will be joining the money operations leadership team. A newly formed department that is pivotal to help the Money team deliver products and services to customers.This is an exciting opportunity to help lead a new vision and strategy for the area, working on modernising with robotics and automation, innovation
and making changes to improve the overall efficiency. As a member of the leadership team, you will champion initiatives and own parts of the strategy that will help achieve the overall departmental vision. Quality will be a pivotal area and ensuring the right framework, behaviours and culture is embedded across the Money Operations department will be a key element of your role.What’s In It For You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)A commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat Will You Be Doing?Through collating and analysing data, the Senior Quality Specialist will identify emerging or realised quality issues and trends across Operations – Money Teams. You will provide feedback on quality issues directly to relevant leaders and colleagues, as well as recommend and track actions for change.You will partner the Customer Outcomes team and work in conjunctions with each other to collaboratively agree update
s and changes to the quality framework and ensure these are consistently used across all areas of Operations – Money Teams.Hold responsibility for being the main point of contact with the Senior Leadership Team, develop strong working relationships and provide feedback on Quality Assurance on Operational activities; and ensuring key feedback is provided to the Head of Operations – Money.From here the successful candidate will ensure that the necessary training and feedback is provided to colleagues to address quality issues for the benefit of the customer and the Society.What Do We Need From You?Great organisational skills and ability to effectively prioritise to deliver resultsExcellent communication and influencing skills, and empathy to deliver a range of messages to a variety of different stakeholdersAbility to interpret a wide range of information and data in order to identify key areas for improvementBe proficient in collating and presenting in a manner to promote the identification of potential, emerging and/or realised quality issuesHave experience of working with data and people to deliver results with a proven track record of delivering improvements in quality