AddressAt Omniplex Learning, we're pushing the boundaries of Digital Learning and as we continue to grow our portfolio and customer base, we're on the lookout for a and Onboarding Specialist to help us deliver unparalleled learning experiences to our clients. Your role will be pivotal in shaping the user journey, ensuring our products not only meet but exceed user expectations.
About You
You're passionate about technology, with a keen eye for detail and a natural empathy towards user needs. You have excellent communication and listening skills, strong technical skills and the ability to flexibly problem solve on a case-by-case basis.
- Demonstrable experience in a software onboarding or implementation specialist role preferably within the eLearning or SaaS industry.
- A track record of successfully deploying software products based on client requirements.
- Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
- Confident presenting skills and the ability to learn new processes and constantly evolving software quickly.
- Strong organisational skills and the capacity to work on multiple projects simultaneously.
- A commitment to maintaining high quality standards and enhancing user satisfaction.
About The Role
As a Product Experience Specialist at Omniplex Learning, you’ll play a critical role in the end-to-end delivery of our customer implementations and product knowledge needs, ensuring that project outputs align with our business strategy and user needs, driving product improvements, and delivering exceptional customer service.
- Implementing rollouts of our developing portfolio of Digital Learning products
- Hosting and delivering workshops, coaching, and informal training to customers.
- Understanding the user journey, interpreting, and documenting client requirements from Project Kick Off through to support handover.
- Work on multiple projects at varying points in the onboarding process.
- Following the implementation process and adapting it where needed.
- Providing best practice and advice to clients to drive consistent improvement in their processes and programs.
- Supporting existing customers with queries and support where required.
- Assisting with pre-sales demonstrations to showcase product capabilities.
- Support with RFP’s as required.
- Understanding the marketplace and keeping up to date with industry trends.
What You'll Get
- A competitive salary that reflects your experience and expertise.
- Flexible working options – Work from home, the office, or enjoy a mix of both to fit your lifestyle.
- 25 days of annual leave, plus an extra day for your birthday, ensuring you have ample time to recharge.
- An inclusive Private Medical Insurance plan, keeping you covered beyond work.
- A comprehensive Dental, Optical, and Hearing care plan, because we care for your wellbeing.
- Group Life Insurance – Providing security and peace of mind for you and your loved ones.
- Access to Employee Assistance Programmes and resources supporting mental health and wellbeing.
- Enhance family policies
- Regular social events and activities
