Onboarding Support Specialist

Are you interested in creating the future of e-commerce shipping? Do you want to be part of the team building the next $1bn initiative?

Our client's shipping team is changing the way they interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just them but the entire industry.

Our client's division is looking for a driven, results-orientated, and customer-obsessed Onboarding Support Specialistto provide unparalleled support to external shippers and internal stakeholders is looking for driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard customer as well as improve onboarding process. You will be directly responsible forimpacting a customer's first experience of working with our business, working to KPIs that direcly measure customer experience.

Key Responsibilities:

• Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts and start shipping with our client.
• Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping with us.
• Investigate key onboarding blockers, identify the root cause and coordinate resolution working with multiple internal teams, proactively escalate internally.
• Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Product, Marketing, Commercial, Sales, Customer Programs and Operations to drive change, and influence stakeholders.
• Be able to work with Excel, drive reporting and use this data to build solutions for improvement.

Basic Qualifications:

• Strong organizational skills, ability to work well in a fast-paced environment and multi-task in a high-energy environment.
• Experience in operations and logistics.
• Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
• Always does what is right for the customer - Relentlessly customer focused.
• Bachelor's Degree or equal experience.
• Fluent in English.

Preferred Qualifications:

• Experience in working in client facing roles, ideally in a sales or customer support function.
• Excel at communication and are comfortable, with playing a lead role in a highly visible organization.
• Expert use of MS Office Suite and CRM (e.g. Salesforce)

Interested? Please Apply!

Duration: 8 months