Onecall Call Handler / Administrator - Bank

Northumberland County Council’s Staff Bank provides a pool of highly skilled temporary workers who are looking for a long-term placement, or who want to work flexibly within the council. If a team needs support due to sickness, common staff shortages, or general vacancies, they call upon registered bank members to fill available assignments. These can be filled via a long-term assignment for up to 12 months or on an ad hoc basis. 

The Role:

An exciting opportunity has arisen for a position of Call Handler / Administrator to join the Onecall Team within Staff Bank, part of Northumberland County Council’s Adult Social Care Service. The role is based in the Call Centre at Foundry House, Bedlington, NE22 5HS. 

The successful candidate will be highly motivated and conscientious, previous call centre experience is advantageous, although full training will be given. 

The role is well supported by an experienced management team, dedicated to ensuring staff are provided with all the relevant training opportunities to enable staff to carry out their responsibilities to a high standard. Onecall is the single point of access for calls into Adult Care and Children's Services. This is a fast-paced and busy environment. 

The purpose of the role is to primarily handle calls within the Contact Centre, receiving calls for adult, children and community health services.

You will receive and direct information to the appropriate teams including the recording of correspondence into several databases.

You will be the first point of contact for members of the public and professionals from different disciplines, taking and relaying messages both verbally and via email in a timely manner.

For further details / informal visits contact: Rachel Gray, Senior Manager, Front of House Services: Rachel.gray01@northumberland.gov.uk Tel: 07966140275

Benefits of joining NCC’s Staff Bank include: 

• Flexible contract – work and earn alongside your current commitments 

• Career opportunities - Build and increase your employability and professional network with the opportunity to gain fixed term and permanent contracts. 

• Try different roles within the organisation to find your fit.  

• Develop new skills and enhance current expertise to help supplement your career. 

Where we receive a high volume of applications for a post, we may bring the closing date forward. You are therefore advised to submit your completed application as early as possible to avoid disappointment. 
 
The Staff Bank is managed by the Temporary Staffing Team, who you can contact via temporarystaffing@northumberland.gov.uk. You will be subject to Northumberland County Council's pre-employment checking process which includes a minimum of 2 references covering the past 3 years, health clearance and proof of right to work in the UK and depending on the assignment you may be required to undertake a DBS check. 

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email temporarystaffing@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know.