Are you driven, passionate about customer satisfaction, and ready to make an impact? We're seeking a motivated and talented individual to join our team as a Customer Service Representative. In this role, you'll be the face of Rapport Home, engaging with our customers across multiple platforms and ensuring their experience is exceptional. Collaborating closely with the E-Commerce Customer Service Manager, you'll play a pivotal role in driving improvements and delivering top-notch service.
Responsibilities:
Serve as the front line ambassador for Rapport Home, staying abreast of new projects and cultivating a deep understanding of our brand and products.
- Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone.
- Demonstrate initiative and adept problem-solving skills to address customer inquiries promptly and effectively.
- Execute customer requests across diverse e-commerce platforms with precision and efficiency.
- Coordinate with our warehouse team to monitor shipments, ensuring seamless order fulfilment and addressing any adjustments as needed.
Ideal Candidate:
Are you ready to thrive in a dynamic, high-energy environment? We're seeking a talented and highly motivated individual to join our small, yet impactful team. Here's what we're looking for:
- You're deeply passionate about your role, dedicated to your team's success, and committed to exceeding customer expectations.
- You take initiative without being prompted and possess the drive to independently spearhead new projects from conception to completion.
- Whether interacting internally with colleagues or externally with customers, your communication skills shine, both in written and verbal forms.
- You approach problem-solving with creativity, always exploring innovative solutions and challenging the status quo.
- Equipped with a blend of creativity and logic, you excel at devising effective solutions and implementing them autonomously.
Experience:
- Prior experience in a Customer Service role, demonstrating a track record of delivering exceptional service.
- Proficiency in order management software and familiarity with various e-commerce platforms(e.g. eBay, Amazon, Shopify)
- Native-level fluency in English.
Working Days:
- Part-time (Daily mornings, 15-20hrs/week) with scope for longer hours
- Luton offices (i.e. no remote working)
- Immediate start available
About Rapport Home Furnishings:
- Learn more about Rapport Home on our website.