Online Marketplace Trading Executive

Overview

Mountain Warehouse's eCommerce business is a high growth, international operation that significantly contributes to total group revenue. As part of strategic digital acceleration, we launched an on-site marketplace platform in 2022 with the aim of expanding our third-party brand offering to deliver our customers unparalleled choice. The marketplace is still in a phase of rapid growth and looking for a key member in the team to help accelerate this.

The OnlineMarketplace Trading Executivewill be responsible for ensuring we drive an impactful customer experience for our marketplace customers, driving decisions from data-led insights. You will own the day to day and long-term trading activities for the marketplace working closely with the wider eCommerce team to maximise performance.

This is a hands-on role at the heart of our expansion strategy and is well suited to someone with a passion for eCommerce, high attention to detail and who thrives in a high-growth environment.

What you'll be doing

• Analyse and compile accurate reports on trading and KPI performance, drawing insight and making recommendations that drive growth.
• Pre-empt trading risks and opportunities through data-driven, proactive, recommendations.
• Responsible for the Marketplace customer journey through the site to improve the conversion, reduce bounce rate and basket abandonment. Using analytics tools to understand the pinch points of customer experience & drive initiative to improve.
• Input into broader strategy, defining any necessary development goals for the project roadmap.
• Maintain the Marketplace Trading calendar and manage promotional and merchandising strategies for the marketplace in collaboration with the wider eCommerce Trade and Category teams.
• Work closely with Marketplace seller team to identify and propose brands and products for participation in promotional and social activities, tracking performance and providing feedback.
• Work alongside the marketing and acquisition & retention teams to maximise performance of promotions, campaigns and seasonal best sellers.
• Create & optimise marketplace categories through a discoverability perspective, identifying and driving improvements in existing navigation and copy.
• Provide any ad hoc analysis, using various analytical tools, for insights on any issues or performance and following up on the solutions.
• Manage the process of sales budgeting from top line numbers to period re-forecast and KPI settings.
• Work closely with the rest of the marketplace team to drive actions on sellers, provide insight and influence product and seller strategy.
• Present ideas and updates to all levels of seniority.

We'd love to meet someone with

• Min 4 years eCommerce background in a similar role, preferably with experience of marketplaces.
• Strong analytical skills with proven experience analysing data to identify trends.
• Excellent Excel Skills and experience using Power BI and Google Analytics.
• Detail-oriented with the ability to manage multiple projects and priorities simultaneously.
• Outstanding written and verbal communication skills
• Experience working in a high-growth or startup environment highly desirable.
• Thrives in a busy environment with ability to adapt to last minute requirements.
• Highly organised and efficient.

What’s in it for you?

• Competitive salary and benefits package
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.