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Salary Role : Industrial Print Service Engineer- High speed Inkjet / CIJ
Location : Onsite - Avon
Package : up to £51,000 + benefits
Key Responsibilities:
• Be part of a dedicated site-based team, to provide repair and service on our range of high-speed inkjet printing equipment.
• Work face-to-face with customers to provide high quality work and rapid problem-solving solutions. Occasional Travel throughout the UK and Europe may be necessary.
• Support the customer on a rotating shift pattern of four days 7am – 7pm, four days rest, four nights 7pm – 7am, four days rest, repeating. At times of holiday you will be required to cover additional shifts as required. Flexibility around these hours and working patterns would be required.
• Actively work as part of a team to improve team performance in terms of service delivery.
• Provide assistance to customers via telephone and on site.
• Diagnose equipment and repair in a timely fashion.
• Attends training courses to meet business needs.
Primary Tasks:
• Diagnose and repair system/module faults as required to minimise equipment downtime and optimise production.
• Carry out routine and scheduled equipment maintenance in line with manufacturers’ recommendations and customers’ production windows.
• As part of a team or independently, install and commission print equipment.
• Provide troubleshooting analysis and resolution of problems for all equipment.
• Complete all site visit report forms at the end of each intervention ensuring breakdowns, PM’s, any updates, modifications and/or inspections or any other work conducted is correctly logged and reported both written and electronically.
• Update and maintain ‘Site Log Books’ as required.
• Accurately report all parts usage, updating and maintaining all relevant documentation and site stock.
• Carry out inspection of equipment and operators during each shift, to ensure that all operator tasks are complied with and all necessary housekeeping duties are being performed.
• Ensure equipment is fully operational prior to hand back to customer and/or left in a ‘Safe’ condition and customer notified of any further work to be conducted.
• At all times respond to customers’ needs and requests in a timely and professional manner and provide effective and respectful communications and interaction with all customers’ representatives
Abilities / Experience:
* Possess a ‘Solid’ background in electromechanical / electronics engineering
* • Demonstrates knowledge of drives, systems control and PLC controlled equipment such as Allen Bradley, Siemens, and Mitsubishi etc.
* • Multi-disciplined skills including hydraulic, pneumatic and electrical
* • PC literacy to intermediate/advanced level. e.g. ability to analyse computer faults both hardware and software related, set up and configure customer network requirements, copying/loading software, use of dedicated programs and diagnostic tools for any fault analysis
* • Excellent communications skills, both oral and written, including interpersonal and customer relations. Able to ‘Reassure’ customer of positive outcome.
* • Able to work effectively with customer’s staff and colleagues to resolve problems.
* • Used to working autonomously ‘Away from the Team’ in high pressure and high volume environments.
* • Able to make ‘Independent’ decisions to resolve problems locally as well as being a good team member.
* • A logical and methodical approach to problem solving, pro-active with the tenacity and initiative to resolve issues locally.
* • Good troubleshooting skills.
* • A well - organised and self-motivated engineer with a calm and mature persona.
* • Fluent in English (reading, speaking and writing).
* Minimum Qualifications:
* • NVQ/C&G qualifications (or equivalent) in a service engineering discipline.
* • 2 years experience as a Site/Field Engineer working with high volume production lines.
* • Full driving licence.
Benefits:
* Basic salary of up to £32,000 + shift allowance £18,732 pa (£1561 pm)
* Contributory pension scheme, salary exchange: minimum contribution 5% - the company will match up to 6%
* Regular manufacturer training.
* Healthcare scheme after 2 years
* Sick pay scheme after 6 months
If you have any questions or would like to apply for this position in confidence, please email or call 07536 058 659
