Onsite Printer Service Assistant

Onsite Printer Service Assistant
Location: London EC2V 7QN
Hours: 9am 5.30pm Mon to Fri
Excellent and competitive Salary
About us:
Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of GBP250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
Job Purpose:
As part of Apogee s Managed Print Service, this role is to support and maintain devices within a specified client account across single/multiple locations. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee s front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.
Respond to and escalate customer service requests Mapping Desktop Print Queues and Troubleshooting Attend to basic break/fix for printer jams and/or other minor issues Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly Reporting device performance back to the ASM (Area Service Manager) Ensuring high level of client satisfaction
Experience & Skills Required:
Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face Ability to follow both verbal and written instructions, and to follow procedures and processes. Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role Ability to organise workload to ensure maximum output is achieved whilst meeting customer requirements Proven ability to self-motivate and work either as part of an effective team or unsupervised Customer centric Computer literate IT knowledge, technical aptitude highly desired Flexible approach to work and an ability to embrace change
Benefits:
-Flexible working options
-33 days holiday including bank holidays
-Holiday purchase scheme
-Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
-2 paid days off per year for voluntary work to support our local communities
-Pension scheme
-Life assurance 4 x salary
-Access to Apogee Learning Academy
-Sponsorship for professional development and memberships
-Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
-Mental health first aider support programme
-Cycle2work scheme
-Discounted Gym Membership
-Eye care voucher scheme
-Free flu vaccinations
-Employee social events and recognition activities throughout the year
-HP Employee discount programmes
-Mobile phone discounts
We are a Disability Confident Committed Employer
Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options