Operational Delivery Leadership Roles

What are we offering?
Do you have a passion for Public Service? Are you someone who strives to make a difference to people’s lives? If so, we would like to hear from you!

DWP is looking to fill 20 roles across various directorates. We deliver a range of services to a broad customer base of around 22 million people.

We welcome applications from candidates who are energetic, and enthusiastic, and are able to demonstrate inspirational leadership to motivate people to achieve remarkable results and exceptional customer service. You will help drive performance and deliver an efficient service in order to support the delivery of our services and future modernization agenda.
Posts are not finalised and therefore we will confirm posts available and location with candidates after the interviews have taken place. Future locations may become available.

Successful candidates will be posted to a specific role and may have the opportunity to express an interest as part of the selection process, although final decisions may come down to business/skills and development needs of candidates.

Operational Delivery Leadership Roles

Successful candidates can expect to be involved in a range of the following:

Lead by example, providing inspiration, direction and support to colleagues by translating our DWP vision, values and priorities into improved outcomes delivered in collaboration with, and beyond your immediate team.

Drive improved customer service and efficiency outcomes by planning, implementing and evaluating changes, involving your own team and wider stakeholders and colleagues.

Showing innovation and creativity to lead activities that support efficiencies and improvements to service delivery.

Lead a team ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, and apply policies and procedures (including diversity, attendance and discipline).

Create an environment that empowers others to do the right thing for customers, being responsible for delivering excellent service to achieve quality outcomes.

Operates as part of a team focused on agreed goals and priorities to achieve collective commitments, effectively managing resources in an ever-changing organisational structure to drive efficiencies and keep costs down.

Build individual and team capability by personally coaching and mentoring colleagues at all grades on a variety of procedural and leadership skills, promoting and making full use of professional learning products available.

Being accountable for managing workloads, attendance and conducting regular one to ones, face to face performance reviews, confidently addressing risks to performance achievements, driving forward continuous improvement in an inclusive and engaging environment. Confidently handle challenging conversations.

Through your behaviour and ways of working develop an environment of inclusivity and trust where people can be their very best. Creating an environment where everyone feels they belong, that their contribution matters and that they can reach their full potential.

Ensure all Health and Safety and security matters are dealt with promptly and sensitively, in line with DWP policies and procedures.

This list is not exhaustive.

All prospective applicants should fully consider the candidate pack before applying.